Refund before 14 days

PianoPlayer789 · May 18, 2020

I requested a refund for a game that I accidentally purchased.

I purchased it under 14 days ago yet the refund was declined, why?

:)

XBF Chris J

Hello PianoPlayer,

Thank you for posting here on the Xbox forums. We understand that you would like some information regarding your refund approval. Unfortunately, we would not have any information to give you for that. You would need to respond to the denial email you received
in order to receive that info. Hope this helps!

XBF Leo G

Hi PianoPlayer789,

Thank you for posting on the Xbox forums. As the question has been answered, I will go ahead and lock this thread to prevent repetitive answers.
Feel free to come back anytime if you have a question or issue. We will be more than happy to answer any questions and provide solutions. Thank you again and have a good day
PianoPlayer789!

Joc Holliday

You have up to 14 days to refund the game. Once you exceed the 14 days you can no longer refund the game. Before you buy any game you should watch gameplay and do a little research before investing.

Try playing it for the first day or so and see if you like it.

ngocphi

You don't wait till 14 days you do it before 14 days or significant time played whicherver comes first

Those are the conditions of the refunds

Significant can't be more then 2hours

Daniel Gill_354

I understand, you can request a refund at the following link, taking into account that you can only make a refund before 14 days have passed since the day was debited. If you have less than 14 days, then you can request it.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Let me know if it works for you.

Refund before 14 days