Refund appeal

Discus and support Refund appeal in XBoX Sales and Promo to solve the problem; My 6 year old daughter accientally purchased 10,000 ROBUX points (cost £99.99) for the Roblox game on my XBOX ONE which is connected to my paypal... Discussion in 'XBoX Sales and Promo' started by mighty meethead, Feb 25, 2020.

  1. mighty meethead
    mighty meethead Guest

    Refund appeal


    My 6 year old daughter accientally purchased 10,000 ROBUX points (cost £99.99) for the Roblox game on my XBOX ONE which is connected to my paypal account.

    Obviously she didnt realise she had done it at the time and when the money had been taken from my bank account a few days later i immediately contacted Microsoft and began the refund process.

    Microsoft swiftly answered stating a refund was unavailable as 'part or all of the purchased points had been redeemed'

    I re-installed the ROBLOX game to check if this was the case and found the ROBUX points balance to still be 10,000.

    I have attempted to follow the refund procedure again but each time im being told the refund request has been answered/completed and am unable to progress any further.

    Any ideas?

    Anyone have a direct email to microsoft customer services?

    Any help / advice greatly appreciated.

    :)
     
    mighty meethead, Feb 25, 2020
    #1
  2. PTrain74 Win User

    Refund appeal

    all in game purchases go directly to the respective game owner/dev. in game credits when bought are automatically added to the account for that specific game, Microsoft cannot refund this as they have no access to those game servers to pull the point/credits
    away. That is why it states in the terms that in game purchases are non refundable.

    Contact the game publisher/Developer and see if they can give you a refund.
    Thank you for the thought but no, Frontier say that all they can do is remove the ARX from my account. They can’t refund me as i never gave them any money direct. It’s a racket and Microsoft literally don’t care.
  3. QUEENMISFITS Win User

    Refund appeal

    To make sure it doesn't happen again, you might want to put a password so no one can buy things without the password.
  4. QUEENMISFITS Win User

    Refund appeal

    Could you screen shot the evidence that the credits are still there? Maybe sending them that would help. Just keep trying
  5. FuriousSRT Win User

    Refund appeals

    Id try calling support and explaining this to them they are usually very understanding, if its not in the usual refund criteria then subbiting online probs will just keep getting rejected.
    The don't take calls unfortunately on refunds so they tell you to go online which I have and still get the generic reply about we refunded you one transaction so cant do the rest.

    Awful customer service. There needs to be a way of speaking or emailing their department in a way where you are teated better?
  6. ATMXBL Win User

    Refund appeals

    Whats the reason you are giving for requiring a refund?
Thema:

Refund appeal

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