Refund a preorder

It can take about 72 hours to get a decision about the refund. If it's been approved, it can take 3 to 5 business days to receive the refund.

Keep in mind that if you preordered with a credit card/Paypal, you're not charged until within 10 days of the game's release. Since the One version doesn't release until April, you wouldn't have been charged yet. If you were able to just cancel the order and not have to submit a refund request, then you wouldn't receive a refund since they haven't charged you yet.

If you paid by Microsoft account and they did charge you, you would need to submit a refund request. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

If you were able to “cancel” your pre-orders, that would indicate the payment has not yet been taken. If you were able to “refund” your orders, that would indicate that payment had been taken for them.

The release dates for both of those games are still quite a bit off, are you sure payment was taken for them?

when it comes to reenbursments i also recomened calling into 18004myxbox so you can speak to someone directly, im just more comfortable voicing my conerns over the phone

You would want to contact support and speak to billing for assistance. http://support.xbox.com/contact-us

Keep in mind that if you paid with credit card or Paypal you aren't charged for pre-orders until about 10 days before the game releases. So you may not have actually been charged already.