Refund a game gift Xbox

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.

Web translation:

I bought a game to download, but I think I bought it to download on my device and not as a gift, which was the intention, I do not know how to change the game to be a gift

Response:

Hi there,

in such case it's best to do a refund for the purchased game for yourself, via these steps

to request a refund please go to this link where you can submit a item for a refund.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
http://support.xbox.com/contact-us

When the refund succeeded, you can try to purchase the content again as a gift. See this link for information on gifting:

https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game

Side note: Keep in mind that you can only gift something to a person that is in your same region

Let us know the results

Hi there,

All the information for game gifting/refunding can be found here - https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game

Keep in mind you would have 14 days from purchase to request a refund, provided the game was not played. If they played it, there is no refund.

You can request a refund by signing in to https://xbox.com/refunds.

I would recommend waiting for the email from the refund team before re-purchasing the game as a gift. When purchasing the game as a gift you will see the "Buy as a gift" option.

I am unsure if a Xbox Gift is refundable. I know a Microsoft Gift card is refundable if brought from Microsoft and in't use within 14 days. Do your son have a Xbox One? If so, he can use use the gift card for Gold/Gampass subscriptions and other Xbox
One games.