Refund - 4 weeks, still waiting

I canceled an order back in February for Final Fantasy Type-0 HD. My account page showed, and still shows, that it was canceled. However, Microsoft charge me anyway and shipped me the product. After many back and forth telephonic and email conversations
with Microsoft, I was advised to refuse delivery.

Here is the tracking number, which shows the product's delivery progress to me and then back to Microsoft:
[Mod Removed]. As you can see, it was received by Microsoft on 3/25.

Here is the timeline:

2/9: I called and canceled order.

3/16: Credit card charged charged anyway. I requested a refund. I requested shipment to be canceled.

3/18: Delivery refused via note on my door. Product was never in my possession.

3/25: Product received by Microsoft.



As you can see, I've been dealing with this issue for quite some time. My telephonic contacts with Microsoft are completely fruitless, because I'm told ever time that the issue must be handled by another department, with whom I cannot speak by phone.
I'm told every time that they'll email me.

I've exchanged numerous emails with two individuals. They send me an email about once a week that makes no sense (the last one told me to make sure I have sufficient funds in my credit card). Here are their names and contact info for one of them:

[Mod Removed]

Here are the various numbers I've been provided:

[Mod Removed]

I want a full refund ($65.39). In fact, I should receive additional compensation for dealing with Microsoft's incompetence. The product should never have shipped, my credit card should never have been charged, and I should not have to wait nearly a
month, with no end in sight, for a refund.

:)

 

Still waiting for refund...

"You will have to pay any pending charges as per your user aggreement with your bank" so if I owe my bank like $1.50, my refund won't show up until that $1.50 is paid?

 

Still waiting for refund...

On the overview it shows that they transferred in $67.19 to my visa on november 11. So if it doesn't show up 90 days from november 11 what should I do?

 

Hey there hamedest!

Sorry to hear about the issue! I can definitely understand how frustrating that could be. In order to find out the status of your refund, you will need to continue to communicate with the support agent that is currently working on sorting the issue. I know
this may not be ideal, but they would be the best equipped to look into this issue further. Once again, I am truly sorry to hear about the issue and any inconveniences this may have caused. Feel free to provide us with an update after contacting support. Thanks!

 

Here are his emails. It should not be this difficult to get a charge reversed.

3/17

I am contacting you in regards to the order you placed [Mod Removed] and need cancelled. For some reason your account has a block on it and the order has not been shipped out I believe. Please update me if you have received shipment, so
that I can create a return shipping label for you to return product. Once we have the issue of getting this order cancelled I will get your account cleared so that you may place future orders. I will follow up with you on Saturday with a update, if you have
any questions or concerns please feel free to contact me.

3/29

I am following up with you in regards to the refund you are needing for order
[Mod Removed]. I am trying to have your account cleared, as of right now I am unable to process a refund for you cause your account is locked and will not anything be offset. I shoould be getting a response in the next 24 hours and will hopefully be
able to refund your order. I will follow up with you within the next 3 days, if you have any questions or concerns please feel free to contact me. Thank you and have a great day.

4/1

Thank for your patience while we investigated your issue. Please verify with your financial institution you have sufficient funds and/or to ensure the information associated with your credit card is valid and up to date [i.e. billing address, CVV code (located
on the back on the card) and expiration date] in order to resolve this issue. If you have recently had your credit card re-issued with a new CVM/CVV code you will need to removed and re-add your credit card to your account. I will follow up with you on Saturday,
if you have any questions or concerns please feel to contact me. Thank you and have a great night.

 

4/4

I am following up with you in regards to your refund. Your order is not completing so I asked if everything with your credit card was up to date as if some of the information was out dated that could be the reason for the hold on your order, or if at the
time you placed the order you had sufficient funds. I am reaching out to different resources and trying to find the solution to as why your order is not completing or able to be unblocked, so that I can refund your money. I will follow up with you on Tuesday,
if you have any questions or concerns please feel free to contact me. Thank you and have a good night.

 

There's nothing anyone on the forums can do.

As mentioned,you will need to carry on working with chat/phone support as they are the only ones with access to your billing info & the ability to give you your refund.