Reembolso por fallo en Microsoft store de xbox one Notificación: "algo salió mal de nuestro...

Gracias por tu respuesta Panno92. Hoy continuaré verificando si hay reembolso por parte de la microsoft store al no haberme dado el juego de alguna forma deberían saber que no se concretó la transacción de mi parte y desafortunada e injustamente si de la
mía. Saludos! y pendientes.

[Translation-Thank you for your response Panno92. Today I will continue to check if there is a refund from the microsoft store by not having given me the game in any way you should know that the transaction was not completed on my part and unfortunately
and unfairly if of mine. Best regards! and earrings.]

Hi Master,

Thanks for the reply. If the refund isn't showing we suggest you request a call from a support agent.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Translation:

Refund for failure in Microsoft store of xbox one Notification: "something went wrong on our side"

Help! Today 02/01/2020, I bought a video game in the microsoft store of the xbox one and when I bought it by card it charged me (because I notified the bank for msj) and at the same time on my TV screen I got the warning: "something went wrong on our
side please try later" and did not give me the video game and I even buy again. I need or a refund from the microsoft store service or really the video game I wanted. Someone to help me how to proceed? Thank you.

------------------

Answer:

Hi, since there was an error during the purchase you should verify if you can find your purchase in your account history here

If you cannot find it I suggest you to read the troubleshoot at this page https://beta.support.xbox.com/help/...g-payment-updates/check-xbox-purchase-history
here you can also contact the support in order to verify if they can help you.

You can also verifiy with your bank if the money has already gone or if it is simply blocked/pre-autorized, I had similar problems in the past and the money have been reaccreditated some days after the problem

Gracias por estar atento, aun no existe una respuesta por parte de Microsoft para este caso; y me parece que algo debe haber en la app que, alguna condición; pero como no es algo general no le quieren prestar atención a nuestro llamado; pero como dije en ocasiones anteriores, ellos se pierden de ganar con nuestro aporte, hasta que algún momento definitivamente desinstale el simu y me dedique a formar campaña de desprestigio haber si así se llama la atención.

¡Gracias por contactarnos! Soy Anderson, consultor independiente y usuario de Microsoft como tú.

buenas tardes

¿En qué icono está este número? ¿Es una notificación de mensaje o es tu foto de perfil? y que modelo de tu Xbox?