Reembolso de pago [Payment reimbursement]

Sicario Sanchez · Mar 4, 2019

Buena tarde solicitó un reembolso de un pago inexistente que realizó Microsoft que me aparece en mi tarjeta de un monto de $139. Al validar el historial de pago en mi cuenta no aparece ningún pago realizó, de que me están cobrando. Gracias

Translation: [Good afternoon requested a refund of a non-existent payment made by Microsoft that appears to me in my card of an amount of $139. By validating the payment history in my account there is no payment made, that I am being charged. Thank
you ]

[Mod removed image- Personal information]

:)

choppyseize

You may want to check your device list in your account settings to and make sure you're not signed in somewhere else as well

Alpha Soulneed

Hola, buenas tardes. Lamento que pases por esa situación. En la página que te dejo , puedes realizar una solicitud de reembolso. Saludos

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

XBF Leslie D

Hey there,

Thanks for reaching out to us today. If you believe to have a charge that you don't recognize from us double check your

Order history to see if it matches your bank history. If it does and In regards to reversing the payment, you would need to submit a refund request.

Click here to complete a Refund Request Webform,

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If you don't see the charge from your bank account on your Microsoft account order history then feel free to request a callback.
When you go to Contact Usto request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope this information helps.

BenjaminAlbin

veo el pago, y aparece como pendiente pero no pude encontrar como pedir un reembolso de la compra

[Translation - I see the payment, and it appears as pending but I could not find how to request a refund of the purchase]

Alpha Soulneed

Hola! Creo que si puede haber sido por el cambio de la tarjeta (modo de pago), a mi me tardaron aproximadamente 2 semanas en tener el reembolso. Saludos

Reembolso de pago [Payment reimbursement]