Reembolso de creditos do Cartão-Presente [Refund of credit card gift]

Astolfyh · Sep 27, 2018

Bom dia, noite ou tarde para todos como vão? então, vou direto ao assunto

Mês passado eu comprei um presente para um amigo meu da Suecia, o jogo era Steven Universe: Salve a luz. Eu ja tinha prometido comprar esse jogo faz um tempo para ele então acabei enviando sem ler que ele não poderia resgatar sendo de outro pais...

Eu tenho esse codigo faz 1 mês e ele ainda está "resgatavel" então decidi pedir reembolso para comprar outra coisa , é possivel que eu converta o preço dele em creditos para minha conta?

Agradeço!

Ps: Não tenho certeza se escolhi a categoria certa... desculpem-me se acabei escolhendo uma que não condiz com o problema : )

Translation: [ Good morning, night or evening for all How are you? So, I'll get right to the point

Last month I bought a gift for a friend of mine from Sweden, the game was Steven universe: Save the Light. I had already promised to buy this game for a while so I ended up sending without reading that he could not redeem being from another country...
I have this code for a month and it is still "redeemable" so I decided to ask for reimbursement to buy something else, is it possible that I converted the price of it into credits to my account?

Thank!
Ps: I'm not sure if I chose the right category... sorry if I ended up choosing one that does not match the problem ]

:)

ShiyuAlemã · Sep 27, 2018

Reembolso de games [Reimbursement of games.]

Eae galera, hoje eu comprei o watch dogs com aqueles "cartão presente" dai eu aproveitei que tava muito em conta... Fui baixar mas não tinha espaço... Fiz de tudo mas agora ele não quer mais baixar, ele começa e logo para., quero pedir um reembolso pois
fiquei muito frustrado com a situação... Alguem pode me ajudar com isso?posso ter meu reembolso?

Translation: [ Hey guys, today I bought the watch dogs with those "gift cards" so I took advantage of it was very much in mind ... I went down but had no space ... I did everything but now he does not want to download anymore, he starts and soon I want to
ask for a refund because I was very frustrated with the situation ... Can anyone help me with this? Can I have my refund? ]

EdisleiBiazzi · Sep 27, 2018

Transferência de dinheiro entre diferentes contas [Translation - Transferring money between different accounts]

Se eu ligar para central conseguirei fazer com que os 50 reais de um cartão presente passe para outra conta?

[Translation - If I call central I'll be able to make the actual 50 of a gift card pass to another account?]

XBF Leslie D · Sep 27, 2018

Hi Astolfyh,

Good afternoon ! I'm doing good and you ?

In regards to reversing the payment It should be possible as this is something common that happens when buying a gift, you would need to submit a refund request.

Click here to learn
How to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If needing further assistance with the purchase I would suggest to contact Live Support.

The best way to reach Live Support would be here: Contact Us | Xbox Support

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games) and just pick a contact method
(request a call from support or Chat is faster).

XBF Leslie D

Hi Astolfyh,

Good afternoon ! I'm doing good and you ?

In regards to reversing the payment It should be possible as this is something common that happens when buying a gift, you would need to submit a refund request.

Click here to learn
How to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If needing further assistance with the purchase I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/en-US/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games) and just pick a contact method
(request a call from support or Chat is faster).

LiseSchwanck

Assim digitei o código no site, porem havia um cartão de credito registrado no xbox, mas esse cartão de credito foi bloqueado esta sem uso, e o valor reembolsado aparece pra esse cartão.

[Mod translation-So I typed the code on the site, but there was a credit card registered in xbox, but this credit card was blocked is unused, and the refunded amount appears for that card.]

jonathan123222

foi cobrado o valor de verificação para ver se era um cartão valido de 4 R$ e não foi estornado continua como valor a ser pago em meu cartão de credito

[Translation - the verification amount was charged to see if it was a valid R $ 4 card and was not refunded it continues as the amount to be paid on my credit card]

SuprX BR

O jogo é do xbox 360? só é aceito pagamento com cartão de credito;

------

[Mod Translation - Is the game Xbox 360? Only payment with credit card is accepted; ]

LegendDolby1986

oi lá infelizmente você tem que resolver o microsoft ballance antes que você possa adicionar um cartão de presente ou de um cartão de crédito ou paypal, antes que você possa usar seu código espero que isso ajude

[Translation - Hi there unfortunately you have to solve the Microsoft Ballance before you can add a gift card or a credit card or PayPal, before you can use your code hopefully this will help]

Reembolso de creditos do Cartão-Presente [Refund of credit card gift]