Reembolso de compra[Translation-Purchase refund]

Privatee · Aug 20, 2020

Olá, efetuei um reembolso de Dark Souls 2 pos comprei a versão errada do jogo, meu reembolso foi aprovado, me foi enviado um email dizendo q iria em breve receber a devolução em créditos na minha conta, porém passaram horas e nada, em minhas compras consta
o Dark souls como R$ 0,00, o valor pago realmente será em creditos na conta ou foi realizado extorno?

[Transaltion-Hello, I made a refund for Dark Souls 2 pos I bought the wrong version of the game, my refund was approved, I was sent an email saying that I would soon receive the refund in credits in my account, but hours and nothing, in my purchases
does Dark souls appear as R $ 0.00, will the amount actually be paid in credits to the account or was a refund made?]

:)

Italo Aguiar

Olá bornTOrock87,

Para receber um reembolso de uma compra é necessário estar qualificado de acordo com a política adotada pela Microsoft. Para descobrir se sua compra é qualificada ao reembolso e resgatá-lo se disponível, acesse: https://xbox.com/refund.

Espero que isto ajude.

[Translation - Hello bornTOrock87,To receive a refund of a purchase you must be qualified in accordance with the policy adopted by Microsoft. To find out if your purchase qualifies for a refund and redeem it if available, visit: https://xbox.com/refund.I
hope this helps.]

onyxishere

Desculpe ouvir isso. Se você quiser solicitar um reembolso em uma compra digital, precisará preencher o formulário de solicitação de reembolso neste link

xbox.com/refund

Translation:

Sorry to hear it. If you would like to request a refund on a digital purchase you'll need to fill out the refund request form at this link

xbox.com/refund

BenjaminAlbin

veo el pago, y aparece como pendiente pero no pude encontrar como pedir un reembolso de la compra

[Translation - I see the payment, and it appears as pending but I could not find how to request a refund of the purchase]

XBF Brad A

Hi Privatee,

Thanks for reaching out to the forums. We see you have question on a refund. When you receive a refund, the funds go back to the payment option you used. If you used account currency, then goes there. If you used a credit/debit card it will go to that.

Hope this helps.

Brad

Italo Aguiar

Ola babyAa7,

Para efetuar um cancelamento de compra e receber o reembolso você deve estar qualificada segundo a política adotada pela Microsoft. Para descobrir se você está qualificada e receber seu reembolso, acesse: https://support.xbox.com/pt-BR/billing/payment-and-purchases/request-refund.

Espero ter ajudado.

[Edit - Translation] - Hello babyAa7,

In order to make a purchase cancellation and receive the refund you must be qualified according to the policy adopted by Microsoft.
To find out if you're eligible and get your refund, please visit: https://support.xbox.com/billing/payment-and-purchases/request-refund.

Hope this helps.

Reembolso de compra[Translation-Purchase refund]