Redirects to support page

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When that happens, it means you're on a child account. Microsoft considers all accounts below 21 years as child accounts and the privacy settings page in inaccessible for them by default.

To change your privacy settings you'll need a parent/adult account. They'll need to add you to their family group as "Member", then go into that page and enable those settings for you.

The details are outlined here under the "Manage settings on Xbox.com" tab and "Manage a member's online safety and privacy settings" sub-tab.

https://support.xbox.com/en-US/help/family-onli...

Hi, Did you try to reset your password?

Hello there!

Regarding your issue, try first to check that you are not added to a Microsoft family as a child, because if so you will not be able to access any of your privacy, only the parent set up as adult account in that family can.

Try also to change your browsers and deices to see if it's an issue with them.

But that's how I can here. The support pages redirected me on these forums.

I tried doing that this morning which redirected me to the community support page