Redemption code from Samsung as part of N20U pre-order

Discus and support Redemption code from Samsung as part of N20U pre-order in XBoX Sales and Promo to solve the problem; Good day. I received my code for Game Pass today from Samsung. If click on the Redeem Now link in the email, I get to a page that says: Something... Discussion in 'XBoX Sales and Promo' started by Fodderof4, Sep 23, 2020.

  1. Fodderof4
    Fodderof4 Guest

    Redemption code from Samsung as part of N20U pre-order


    Good day.

    I received my code for Game Pass today from Samsung. If click on the Redeem Now link in the email, I get to a page that says:

    Something went wrong and we can't sign you in right now. Please try again later.

    The Microsoft account login server has detected too many repeated authentication attempts. Please wait a moment and try again.

    That has been an all day thing.

    If go to redeem.microsoft.com and use the code, I get this:

    Check the instructions that came with your code. You might need to redeem it on a different web page.

    Check the instructions that came with your code. You might need to redeem it on a different web page.
    Redeem:

    Microsoft 365 Family

    Microsoft 365 Business Apps

    Xbox. Please redeem this code on your console.

    3d/se19xSkK7Gd7L.9.0.5.6
    2020/09/22 - 22:04:17 UTC

    The second error comes up on the Game Pass app on Android and the Game Pass app in Windows 10.

    In my own troubleshooting brilliance, I cancelled my Game Pass Ultimate thinking maybe that was the problem, and it still doesn't work, and I don't have any Game Pass now.

    Help?

    :)
     
    Fodderof4, Sep 23, 2020
    #1
  2. Fodderof4 Win User

    Redemption code from Samsung as part of N20U pre-order

    I think I need to talk to someone as the link for troubleshooting really was a lot of things I did already, short of talking to someone.

    EDIT: Received support. Code from Samsung is only good for an account that has NEVER had game pass. Either I jumped the gun getting it OR having games associated with my account didn't do me any good. So I have to gift or create a new outlook account.
  3. XBF Leo G Win User

    Redemption code from Samsung as part of N20U pre-order

    Hello Fodderof4,

    Thanks for posting on the Xbox forums. We understand that you are unable to redeem a prepaid code for Xbox Game Pass. If the troubleshooting steps in the support article that the ambassador provided did not resolve the issue, we recommend
    reaching out to Xbox Support. You can choose to request a call back or live chat with an agent. You may need to adjust your selections in order to get these options to appear.
    Be sure to let us know the results Fodderof4!
  4. jseiler352 Win User

    Redemption code from Samsung as part of N20U pre-order

  5. Fodderof4 Win User

    Redemption code from Samsung as part of N20U pre-order

    I don't have an Xbox (yet). So that doesn't do me any good.
  6. jseiler352 Win User

    Redemption code from Samsung as part of N20U pre-order

    Hello Fodderof4



    Thank you for taking the time to post this on the Xbox Forums. We understand that you are having an issue with redeeming a code for Game Pass.



    I would recommend that you visit the Microsoft Store on your console and going to redeem in the menu.



    I hope this was able to clear up any confusion this might have caused.
Thema:

Redemption code from Samsung as part of N20U pre-order

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