Redeeming Xbox Live Gold

Xbox live gold gift card has been redeemed. Can't seem to see if we are xbox live gold subscribers

When you try to access Games with Gold, make sure you're using the gamertag that has the Xbox Live Gold or Xbox Game Pass Ultimate subscription. If you redeemed a promotional Xbox Live Gold code as
part of your subscription, you won't be eligible for Games with Gold. If you used a prepaid code to sign up for Xbox Live Gold, make sure it was successfully redeemed.

Xbox One games with gold are usable by you when you have an active gold subscription and have redeemed them. If your subscription ends, you will have to buy the game or resubscribe to xbox live gold to use them again. There is no
way to redeem a past xbox live game with gold when it is no longer available for redemption.

Xbox 360 games with gold are different - you own those whether you have xbox live gold or not - on xbox one and xbox 360.

Hi Luan2501,

Thanks for your post. I understand you're experiencing an issue with Games with Gold. If you set home Xbox with another profile that has Xbox Live Gold, you will be able to play the same Game with Gold games that the other profile has redeemed. This means
that if the other profile had not redeemed a certain game that you had redeemed when you had Xbox Live Gold, it will not play. For more information on Games with Gold, visit

Xbox Games with Gold FAQ.

I hope this information helps.

Hello FellHaddock1099,

Thank you for bringing this issue to our attention. Have you used Xbox Live Gold on the account that the prepaid code is being redeemed on? The reason we ask is due to the fact that Xbox Live Gold trials cannot be redeemed on an account that has used Xbox
Live Gold before. Be sure to let us know the results!