Redeeming Xbox Gold

Hi Luan2501,

Thanks for your post. I understand you're experiencing an issue with Games with Gold. If you set home Xbox with another profile that has Xbox Live Gold, you will be able to play the same Game with Gold games that the other profile has redeemed. This means
that if the other profile had not redeemed a certain game that you had redeemed when you had Xbox Live Gold, it will not play. For more information on Games with Gold, visit

Xbox Games with Gold FAQ.

I hope this information helps.

If you are redeeming a Gold card, then just redeem the code either on the Xbox store or here https://account.microsoft.com/billing/redeem

If you are purchasing Gold via credit/debit card, you can do that here https://www.xbox.com/en-gb/live/gold?xr=shellnav#

When you try to access Games with Gold, make sure you're using the gamertag that has the Xbox Live Gold or Xbox Game Pass Ultimate subscription. If you redeemed a promotional Xbox Live Gold code as
part of your subscription, you won't be eligible for Games with Gold. If you used a prepaid code to sign up for Xbox Live Gold, make sure it was successfully redeemed.

Xbox One games with gold are usable by you when you have an active gold subscription and have redeemed them. If your subscription ends, you will have to buy the game or resubscribe to xbox live gold to use them again. There is no
way to redeem a past xbox live game with gold when it is no longer available for redemption.

Xbox 360 games with gold are different - you own those whether you have xbox live gold or not - on xbox one and xbox 360.

Did you redeem the code on the Xbox 360 console? If you did, I would suggest redeeming the code on your computer.

You can redeem all types of prepaid codes, including Xbox gift cards, Xbox Live gold cards, and Xbox Music Pass cards, on a computer and have them applied to your account immediately. Here’s how:

1. Go to www.xbox.com

2. Sign in

3. Go to the "Xbox Live Gold" tab and click "Redeem Code"

That's it! Your Gold membership will be applied instantly.

Hope this helps.

-A