Redeeming problem

hi,

I have bought a $20 gift card that I redeemed on my phone (Xbox app) and it said “$20 has been added to your Microsoft account” so how do I use it? For example I want to buy a game or buy v-bucks in fortnite

:)

 

Redeeming problem

I know the problem now. My account just says it's free but actually I'm Gold but there are some features of Gold I can't use. I can still play multiplayer in games and watch Youtube or whatever but the 'Games with Gold' Feature is unavailable with Gold Trial.

 

Redeeming problem

So, I bought an Xbox Live Gold code on eBay and redeemed it afterwards. The code was a Wrigley or something 7-day trial. The system accepted the code. But, when I turned on my Xbox, my membership says it's still free. I checked the 'Account' tab on the Xbox
Dashboard, there were two memberships, one free and the other one Xbox LIve Gold 7 Day Trial and I cant picked gold because it was not bold. the xbox live free was the only one bolded. Help......

 

Hi there,

you should see that same amount on http://account.microsoft.com too, might show a little bit down on the page itself. But it will show the amount and the region for what it is meant.

You will need to use and set your console (and or account) to that same region if it's not set to that yet. After which you should be able to use it in the store on the Xbox console. (or in game if it's an in-game item like v-bucks)

Keep in mind that it's not supported to use different a region then your actual region.

If you can't see the curreny account it might be best to contact Xbox Support via Phone or Microsoft Support chat at
Contact Us | Xbox Support

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