Redeeming live gold and extension

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If they were Xbox gift cards, meaning they added currency to your account, you cannot use those funds to purchase gold. Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card.

According to the FAQ...

Beginning as early as mid-January 2015, depending on your existing Xbox Live subscription type, we will either apply the one month of Xbox Live Gold directly to your account or send a redeemable token via the Xbox One message center. In either case, we
will send a confirmation via the in-console message center, so please check it regularly.

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This sounds to me like those with Xbox Live Free get a code, and those with an existing XBL Gold subscription get a direct extension/application of the free month of Gold. Perhaps Microsoft is extending everyone's Gold membership first, and then sending
the codes later to those with XBL Free. Would be easier, I suppose.

Hello

To verify that you already received it, log in to
http://xbox.com/account and look for the applied 1 month Xbox LIVE Gold extension.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Frosty, the error message that appears regarding region, has to do with the Live Gold region you redeemed.

If you are in the UK but redeemed US Live Gold to upgrade to Game Pass Ultimate, you will need to redeem a Game Pass Ultimate from the same region as Live Gold.