Redeeming gift card in wrong store

Hi lucas, my name is Oskayra, glad to help you.

Method 1: Redeem gift card in store

The easiest way to add money from a gift card to your account is to redeem it in-store. To do this, go to a store that sells gift cards and present the card to the cashier. The cashier will give you a receipt with a redemption code.

Once you have the redemption code, you can enter it into your online account or the store's app. The money from the gift card will be added to your account balance.

Method 2: Redeem the gift card online

You can also redeem the gift card online. To do this, visit the store's website and look for the gift card section. Enter the gift card code and follow the instructions to complete the redemption process.

Once you have redeemed the gift card, the money will be added to your account balance.

I hope this information has been useful to you.

Best regards,
Oskayra

Hi Steven, so you redeemed a gift card on the wrong account?

If you have enough Microsoft reward points, then you need to redeem the reward points for Xbox/Microsoft Gift Cards on the redeem page of Microsoft rewards. Then once the gift card codes have been emailed to you, then you can redeem those gift card codes on https://account.microsoft.com/billing/redeem Once you have enough money from the Xbox Gift Cards, you can then purchase Minecraft from the Microsoft Store or Xbox Store (depending on which version you want).

Hi there Jane,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

What type of gift card was it? (Currency/Subscription)

Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

Hope this helps.

Dear shaunsilverwood,

go on https://beta.support.xbox.com/help/...t-card-code-issues?sid=WVlSghbE3E6ZMuEuDCTD8Q to
try to figure out what's wrong with your card.

I also would like to suggest you to see with the store from where the card from to see if they didn't activate it afther your purchase.