Redeeming game codes

SwirlyPandora88 · Dec 24, 2016

I got an Xbox bundle which has one game with it and when I went to redeem it I put the wrong email address and now the game code has been sent to the wrong email

:)

Trist · Dec 24, 2016

Zoo Tycoon

I purchased and have received and redeemed the codes for the games but seem to be getting an error code trying to redeem the 12 Month Live code.

Xbos-0x80169CF9

Any ideas? It just suggests trying again later.

Charles Higgens · Dec 24, 2016

Need help redeeming my xbox live code

I tried redeeming the code in my browser on my computer using these instructions, big mistake. It said "thank you, you redeemed your code" and then exited me out. No gamertag registration whatsoever. I thought the whole point of redeeming my code was to create a gamer tag, but no just exits me out. I then tried redeeming my code on my xbox (so that I could create the gamer tag) and it said "sorry, code already redeemed."

so what the... what do I do now?

Smwutches · Dec 25, 2016

If you're referring to the Name Your Game offer, you'll need to fill out the form on the bottom of the offer's FAQ for assistance - https://microsoft.promo.eprize.com/nameyourgame/faq.html

maxen

There should be a code included inside the box that had the console. Then you simply redeem the code from the console and the download of the game should start.

How to redeem codes:
support.xbox.com/.../redeem-prepaid-codes

(Relevant section: Redeem prepaid codes on your console)

RainingRoses

Hey Robin,

Information and instructions on redeeming codes can be found here:

https://support.xbox.com/en-GB/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

Redeeming a game code is the same as redeeming a code for a subscription or gift card. - Same method, same place in the Microsoft store.

Don’t worry about hyphens, the system takes care of those for you.

Happy gaming!

XyberDAWG

Had to boot the game on the xbox one access the “Redeem Code” option within the game. Which opened the classic 360 redeem code screen within the emulated screen. Entered the code and it worked! I think the guide needs the redeem code screen added!

XBF Leslie D

Hi Ally!

Thanks for getting back to us. I'm sorry to hear that the code isn't working properly. Could you let us know what happens? Is it problems redeeming the code or it's not working after redeeming the code?

Check out these articles for more information about redeeming codes.

Go ahead and get back to us with this info, hope to heart back soon!

The1337gamer

Where did you try to redeem the code?

I think you have to redeem the code in game. There should be an option on the main menu that says additional content and it lets you redeem the code there.

Redeeming game codes