Redeeming free games with xbox gold

Hi,

I have got xbox live gold as i can see it in memberships on my console and can play online. However i have been trying to download one of the free gold games this month (which I have not done before). The game is forza horizon 2. When i try to get the game
it says buy for 14.99 or free with xbox live gold go gold which leads to repaying for gold. Why wont store recognise my gold membership. Please help and thankyou in advance.

:)

 

Games with Gold activation

The problem is not buying the games, but redeeming them when they're free as Games with Gold. I can buy the games with zero issues, bought quite a few with my romanian card while on my London-registered account Redeeming the XB360 ones is harder than
performing brain surgery while drunk.

 

Games for gold i can get xbox one game easy but 360 ask me for Credit card why?

Buying/ Redeeming any 360 games on the Xbox One requires a payment option on your account. The free 360 games with gold only needs to acknowledge that you have a payment optin, but it wont actually charge you anything.

 

I would check what account you are using to redeem the game

 

Have you tried to contact official support about this? They can fix this for you.

 

Do you have a promo gold membership ?

With a promo you can't get the GwG titles.

You also can't use every online feature like ranking matches.

However it could be that you had access even to this matches because there have been some free online access days this weekend.

 

Sign out and sign back in again - that sometimes works for me.

 

I'm pretty sure this is the reason!

 

I would first verify that you are indeed an Xbox Live Gold Member and are not using a trial subscription less than one month, as that does not allow you to access Games with Gold. Next would be to try and download the game over the internet. If that does
not work contact official support and they will be able to resolve your issue!

 

If you're trying to get it on your console, you may sign out/sign back in or remove then re add your profile.

You may also try it online : Buy Forza Horizon 2 Standard - 10th Anniversary Edition - Microsoft Store

If you're still unable to get the game, please contact official support.

 

If it is a promotional gold you have it might not let you downlod the GwG verifiy that with support to be sure.

 

Are you using a trial membership?

 

You should to contact offcial support. They can fix this.

 

probably worth contacting support for this

 

I would talk to someone from Xbox support anout this situation if no one can u through it they might be a way they can wak u though j