Redeeming credit on Microsoft account

CatherineMurray2 · Mar 5, 2019

Went to Amazon to buy digital card for xbox one for my grandson to use. He lives in Fl.. I live in Oregon. Was directed to open a microsoft account which I did not want or need but could not go forward. Opened the account and it sent me the code but I
mistakenly redeemed it myself. Now I have a $20 credit on microsoft . How do I get the digital card with that credit now?

:)

XBF Brad A

Hello Catherine,

Sorry for the issue with your Microsoft gift card. You can request a call from support and see what they are able to do for you.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

XBF Steven R

Hey there Catherine!

Sorry to hear that you're dealing with this issue trying to get your grandson this credit.

Unfortunately, there is no way to transfer the currency, but I would say that the best thing to do is to ask him what he wants from the Microsoft store and gift it to him.

When you gift someone something, it get's sent as a code to either their Microsoft account or their primary email. For more information on this check out our support page entitled

Help with giving digital games as gifts.

When you get a chance, give that a shot, it could be the best way deal with this situation.

Thanks!

DarthLegacy905

So this should be an easy fix... you can use that money used to redeem the code for yourself to purchase it again, this time, purchase it, and send the code IMMEDIATELY to your grandson. Or, you can purchase it as a gift, provided you have the information
it is asking for, in order to have the redeemable code sent directly to him.

Hope this helps!

CatherineMurray2

Thanks so much for the reply. I did try to use the $20 credit to buy another digital card and was told I could not use the credit for that purchase....Don't understand why because the $20 is mine to use. Thanks for helping me out. I really appreciate it.

xPauloJRx

Hello,

You can try request a refund, following this steps:

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

One way to not lose your credit if you don't get a refund is to pass your Microsoft account data to your grandson and use it as a secondary account. That's if you don't use the account.

Redeeming credit on Microsoft account