redeeming a gift code on xbox one s

[The text above is an automatic translation and may not be exactly the same as the original text]



Hello SalihEdis,

Thank you for contacting the Xbox Support forums. I understand that two gifted Xbox Live Gold memberships were redeemed but only one is appearing on the account. Unfortunately, this is something we would not be able to help on the forums. However, I would like to direct you to information that would be helpful with code troubleshooting/redemption.

Please view Troubleshoot gift card and code issues



Please confirm that the account that redeemed the code(s) is the same account that is logged in. It is also possible that one of the codes was already used preventing the code from being redeemed or the code was not found.

-Tali

Hello janainaCarla1,

Thank you for your post. I understand you are experiencing an issue with your Xbox Gift Card/code producing an error. To troubleshoot this, please check out this article:

Troubleshoot redeeming Xbox gift codes/cards.

I hope this helps.

He got the game code as a gift but it was for an Xbox x{s and he got a Xbox One S for his bday. So when he redeemed the code it said he couldn't play the game because it wasn't compatible with his system. The game was the newest Madden football game.

Hello GaryBemis1,

Thank you for your post. I understand you are experiencing an issue redeeming a code on your Xbox One. To troubleshoot this, please visit the following page:

Troubleshoot Xbox Gift Cards/Codes.

I hope this helps.

Hello DenisRober1,

Thank you for your post. I understand you are experiencing an issue with redeeming a code on your Xbox One. To troubleshoot this, please try performing a power-cycle on your Xbox One. If the issue persists, you may want to try redeeming the code online.
For more information, please check on this page:
How to redeem gift cards & codes.

I hope this helps.