Redeeming a code

If you mean redeeming the code, there are a number of ways to do it, you can redeem on the console, by going to the store, and finding the redeem code option, select it, and type in the code, and then redeem it. You can also redeem the code on the Microsoft
store on Windows 10, by selecting the three dots on the top right next to your gamerpic, then select redeem code, and type in the code and redeem it. or you can redeem the code on the Xbox app on iOS or Android. You can also redeem the code on account.microsoft.com
too.

There should be a code included inside the box that had the console. Then you simply redeem the code from the console and the download of the game should start.

How to redeem codes:
support.xbox.com/.../redeem-prepaid-codes

(Relevant section: Redeem prepaid codes on your console)

So you don't know how to redeem a code or there's an issue with the code?

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Steps on redeeming codes here:
support.xbox.com/.../redeem-prepaid-codes

Hi .. you can redeem the code thru Xbox.com or the Xbox console. Here is an redeem code guide link

support.xbox.com/.../redeem-prepaid-codes

to redeem code press xbox button go left down to redeem code redeem it and there you go