Redeeming 12 month prepaid card

CHEEFINonSATIVA · Mar 1, 2017

I have tried multiple times to redeem 12 months of Xbox Live on my Xbox 360 and get an error code that is 80154007

:)

OCRyzen · Mar 1, 2017

My Prepaid 12M Xbox LIVE card was canceled. Why?

Was the 12 month prepaid card, bought with a Credit Card..??

Deify-28E4F5B8-3778-4197-8D4F-4180675B8A6F · Mar 1, 2017

Stacking A Membership?

So, recently I've had my account suspended due to payment problems but I had to buy a 12 month prepaid card.

Due to the suspension I need to pay through credit card/Debit card and I'm unable to redeem the prepaid card.

The question is can I stack the 12 month prepaid card with an existing membership to create a 24 month period?

WPAK · Mar 1, 2017

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at http://billing.microsoft.com and http://account.microsoft.com/services for any outstanding amount issues. After that try redeeming the code on
both xbox console and via xbox.com/redeemcode

Also check that account , console and code region match, using different regions van cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at Contact Us | Xbox Support

ArminatorX

Time you redeem via prepaid cards is fully added to whatever time is left on your son's account (up to 36 months).

So for example if your son has still 3 months of Gold left on his account, and you add a 12 month card, your son has 15 months of gold on his account.

Or if your son has an active subscription, and his subscription would renew in 3 months from now, and you add the 12 month card, the prepaid card will "pause" his subscription, activate 12 months, and after the 12 months of the card are over, the subscription
will continue with the remaining 3 months, and your son will have to be billed again in 15 months from now.

So there really is no need to wait until you redeem prepaid cards.

In fact, since some promotional cards have an expiry date on them, I heartily recommend to redeem prepaid cards as soon as possible.

But keep in mind, that you can have only up to 36 month of Gold or Game Pass time on your account.

WPAK

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at http://billing.microsoft.com and http://account.microsoft.com/services for any outstanding amount issues. After that try redeeming the code on
both xbox console and via xbox.com/redeemcode

Also check that account , console and code region match, using different regions van cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at http://support.xbox.com/contact-us

Megavolt480

Hello, EpicSpiderman7! Unfortunately, at this time, there is no way to pause or suspend your Gold membership. Once you redeem the prepaid card, the time starts. My only suggestion to you is to get a 3-month prepaid and save that 12-month until you get
back.

denis97g

yes, you still have the 12 months since it's a prepaid card. Plus, you can also redeem it now since xbox live gold subscriptions can be stacked up to 36 months.

OCRyzen

Was the 12 month prepaid card, bought with a Credit Card..??

Redeeming 12 month prepaid card