Redeemed Xbox gold but not showing on consile

RaNdOmXxChomper · Feb 4, 2016

i entered my code and it was accepted also got email to say u know have 12 months subscription but on my profile says I have to buy gold ??? Can anyone help please

:)

SilverExel · Feb 4, 2016

Xbox live gold on site but not my xbox

I redeemed a code on the website but it's not showing me as gold on the xbox live itself

RaNdOmXxChomper · Feb 4, 2016

missing redeemed gift card funds

I have redeemed a gold membership today and got email confirming it but not showing on my account !!! Help

onyxishere · Feb 4, 2016

Sorry to hear it. Your account is showing as having a Gold membership here. If it is not allowing you to use the Multiplayer features on the console please try holding the power button on the console for 10 seconds until it shuts down then unplug it and
let it sit for 5 minutes to see if that helps.

RaNdOmXxChomper · Feb 5, 2016

I have turned off/on again

It shows in my account I'm gold but my console is not updating

I have checked connection and network checked for updates and nothing is working

{Parity} · Feb 5, 2016

What exactly do you mean by your console is not updating?

Sometimes it takes a little while to sync up. However, you may need to contact support if your account issue continues. http://support.xbox.com/ If you live in the US or Canada you can call 800-469-9269

KillaCane629 · Feb 8, 2016

I am having a similar issue. I redeemed a prepaid 12 month code and it took, but said that it was for xbox 360 and that when the backwards compatibility was available it would show up on my ready to install area. I also received a confirmation email, but
the xbox one is not showing that I'm on xbox live. I will try to unplug the system because I have not tried that yet.

ngocphi · Oct 31, 2018

Make sure your account regiom matches the prepaid code also your billing info must match

Changing regioms to regioms you donr live in or buying out of regiom codes wont work

Codes are region locked to rhe ones rhey are purchased in

KillaCane629

I am having a similar issue. I redeemed a prepaid 12 month code and it took, but said that it was for xbox 360 and that when the backwards compatibility was available it would show up on my ready to install area. I also received a confirmation email, but
the xbox one is not showing that I'm on xbox live. I will try to unplug the system because I have not tried that yet.

onyxishere

Sorry to hear it. Your account is showing as having a Gold membership here. If it is not allowing you to use the Multiplayer features on the console please try holding the power button on the console for 10 seconds until it shuts down then unplug it and
let it sit for 5 minutes to see if that helps.

ngocphi

Make sure your account regiom matches the prepaid code also your billing info must match

Changing regioms to regioms you donr live in or buying out of regiom codes wont work

Codes are region locked to rhe ones rhey are purchased in

{Parity}

What exactly do you mean by your console is not updating?

Sometimes it takes a little while to sync up. However, you may need to contact support if your account issue continues. http://support.xbox.com/ If you live in the US or Canada you can call 800-469-9269

RaNdOmXxChomper

I have turned off/on again

It shows in my account I'm gold but my console is not updating

I have checked connection and network checked for updates and nothing is working

Redeemed Xbox gold but not showing on consile