Redeemed Xbox card shows up in history but not in balance

(Rian) · Mar 30, 2021

I redeemed a $25 xbox gift card so i can use it for ingame purchases. I waited for a while because xbox told me to wait 24 hours for my balance to show up. It still hasnt and its been a month. It shows my original balance which has $2, but when i go to microsofts purchase history it shows that i did redeem 25 dollars. I had to wait a month for my security to update, but it still hasnt shown up.

:)

ngocphi

DDid you get the right regional code you.can see your account.balances and which region at accounts.microsoft.com

Balances cannot be transferred between regions

Wendy Bee

It does not show up in my order history, but when I look up the account balance the amount does include the gift card was added. When I go to purchase a game to use the money in the account balance it doesn't show the new gift card amount.

Darhyl Amizola

Hi Lewis! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your redeemed gift card.

Kindly confirm if the redeemed codes were showing up on your account by signing in to account.microsoft.com > payment and billing > order history > select the date of range when you redeemed the codes.

You can also double-check if the balance is showing up on account.microsoft.com > payment and billing > payment option.

If it doesn't show up on your Order History and Payment option, this can only mean that the codes were redeemed to a different account. Try to check your other Microsoft account as the codes might have been accidentally redeemed there.

If the redeemed codes and balance are showing up on your account, try to purchase via the Microsoft Xbox Store online in the web browser.

Note: Make sure that the Microsoft Xbox Store, your Xbox account, and your Microsoft balance regions are all matched in order to purchase successfully.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Stephanie Dequito

Hi there! My name is Stephanie and I'm more than happy to help you out!

Please verify if the 100$ worth of Xbox gift cards were successfully redeemed on your account by signing on to account.microsoft.com > payment and billing > order history > then select the date of range when you redeemed your Xbox gift cards.

Also, check if the 100$ balance is showing in your account by signing into account.microsoft.com > payment and billing > then payment option.

If the balance and the order transaction for the gift cards are not showing up, it means you are using a different account. Please check your other Microsoft accounts to locate your 100$ Microsoft balance.

If the transaction and balance are showing up on your account, logout from Microsoft store then use the same account to log back in to Microsoft store and search for the game you want to purchase.

Once you're done, let me know the results.

Kind regards,
Stephanie

Glow Jalapeno

My son received $50 in Xbox gift cards and we redeemed them and they are showing up in our account but they are grayed out via the console. When we go to purchase a game, the MS card balance doesn't show as payment option. Any ideas what the issue might
be?

Redeemed Xbox card shows up in history but not in balance