Redeemed vip gems not showing credits. Ref 1428640703

Kingmini14 · Jun 5, 2018

I redeemed my vip gems into 2 lots of 5000 credits so i coould convert them into cash. They was showing as pending but when i checked today it says redeemeed but they have not gone onto my accoount. I only have until the 15th to spend them so need to get
it sorted by then. I spoke with xbox support and they gave me this reference number 1428640703

:)

D.Jackson · Jun 5, 2018

Points Redeemed but not showing up or being added

I redeemed 20,000 Xbox reward credits, but although I no longer have the VIP Gems I still haven't gotten anything about the credits. Can some one help me get the redeemable credits?

HeadPresS · Jun 5, 2018

My VIP Gems Rewards

Hi!

I have tried to redeem my VIP reward gems against 5000 reward credits, but instead I have been sent a code for 75 Warframe in-game credits

I have not redeemed the code

Can this be rectified?

Thanks!

XBLRewards8 · Jun 5, 2018

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review your pending Credits on the MyStatement on the MyRewards page.

XBLRewards8

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review your pending Credits on the MyStatement on the MyRewards page.

Smwutches

If it was Microsoft Rewards points you redeemed for Xbox gift cards, you'll need to contact their customer support via their redemption page. The Xbox Rewards program is separate.

If it was VIP gems you redeemed, Rewards support will check on them here for you. If they were gift cards they would have been emailed to you. If they were for rewards credits, the credits would show as pending in on the Xbox Rewards site, but the credits
would not be deposited into your account for use until the 29th.

Mind Breacher

Was able to redeem gems with persistent tries but would still like to know about my redeemed my vip gems that don't say deposited.

dlCHIEF58

Looking at your earlier post, I have to say you are confusing the two different "currencies" used in Xbox Rewards. Here you are showing the credits earned, but this is completely different than the 372 GEMS you claim this number dropped to and are showing
in your other post. There are Credits and Gems on Rewards - Credits are used to redeem in the Xbox/Microsoft Marketplace, Gems earned can be redeemed for select physical merchandise. It is almost impossible for anyone to have earned over 9000 in Gems at this
time since it has only been in place for about 3 months. 9000 credits equates to $9, 10000 Gems amounts to about $400-$500 in redeemable goods. Your Credit amount will be on your My Rewards page unless they have already been deposited into your Microsoft account,
which you would see them there.

Smwutches

Are there any specific offers You're looking for credits from? In order to receive credits, your purchases would either need to be eligible for a specific offer on the site at the time, or you would need at least 1 star level in order to receive VIP rebates.

Anniversary gems are not the same as credits. They would be added to your VIP gems as long as you claim them on the MyRewards section of the site.

Redeemed vip gems not showing credits. Ref 1428640703