Redeemed reward never received

I redeemed 2 10000 credit rewards and 2 5000 credit rewards using my gems a few days ago and never got an email with the code. Please help

:)

 

Didn’t reserve $5 visa prepaid card that I ordered

redeemed $5 prepaid Visa card through rewards and never received the email

 

No rewards

I redeemed my reward points for Xbox live currency but never received them.

 

The credits should show as pending on the Rewards site about 96 hours after you redeemed them.

 

where at do you mean I can see them as pending?

 

Credits are not emailed to you as a code. They are added to your rewards account as pending (like when you complete offers). Once they are pending you can view them on the MyRewards section of the site. They'll be deposited into your account as currency
at the end of the month.

 

Hello,

From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.