Redeemed points for xbox live but did not receive email

hi there, I recently 02/08/18 redeemed 15,000 points on 3 months xbox live but I never received the email containing the code,

I have been in contact with xbox live and they referred me to here and I also created a ticket on the rewards support page.

I ran out of xbox live so had to purchase more but I would love to get my 3 months added to what I have had to purchase.

hope to hear from you soon

Thank you

:)

 

Did not receive Gift Card Code

Hi

I have redeemed my rewards points for $5 Xbox Gift Card but i did not receive the code over my email. Usually we receive code within a minute.

GamerTag:

Order No.72127974-b688-4e41-acf5-36225060e14e

Status: InProgress

Thanks.

 

Redeemed points but didn’t receive anything

I redeemed points for xbox live gold and 3montgs of gamepass but didn’t receive yhem. Now im out 41,000 points. How do i get points back?

 

For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page. The Xbox Rewards program is not the same.

 

Hello Exotic Tracer,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.