Redeemed on wrong account

Discus and support Redeemed on wrong account in XBoX on Consoles to solve the problem; I accidentally redeemed a game code on my work account. After contacting support they told me there is now way to transfer the game. Even using the set... Discussion in 'XBoX on Consoles' started by GroteSkote, Nov 28, 2016.

  1. GroteSkote
    GroteSkote Guest

    Redeemed on wrong account


    I accidentally redeemed a game code on my work account. After contacting support they told me there is now way to transfer the game. Even using the set one account as home on the xbox route won't solve this in the long term. I won't always have access to
    the other account.

    MS should not allow a live account to redeem a game when it doesn't even have a xbox account assigned to it!

    This is so frustrating...

    :)
     
    GroteSkote, Nov 28, 2016
    #1
  2. bowski477
    bowski477 Guest
    bowski477, Nov 28, 2016
    #2
  3. Drizzy2581
    Drizzy2581 Guest
    Redeemed on wrong account

    I recently got an Xbox Live Gold membership prepaid card, and I was going to redeem it today on my Xbox live account, but the system would not let me until I logged into my account, which is what I did online. Although for some reason it logged me
    into a different Microsoft account that I did not even realize was created for me and that is where I redeemed my code. After I figured out this problem, I was unable to use my code on the actual Xbox live account that I bought this for in the first place.
    I am not sure where I'm supposed to contact for this problem, but I am still confused why 2 accounts were created when the only reason I have an outlook account is for Xbox.
     
    Drizzy2581, Nov 28, 2016
    #3
  4. FoeHammersRing Win User

    Redeemed on wrong account

    I can definitely see how this can be frustrating! If you also wanted to contact them by phone, you can sign in and find the number based on your region here: http://bit.ly/1Kgt8XS
  5. bowski477 Win User

    Redeemed on wrong account

  6. Francia J. Win User

    Redeemed on Wrong account

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    I apologize but if this is a code that was redeemed there is no option to undo the action.
  7. Smwutches Win User

    Included with Xbox rewards never showed up

    Codes are one time use only. So if you already redeemed it on an account, even if it's the wrong account, there's no way to redeem it on another account.
  8. ChellMyBell1983 Win User

    I can't log into my xbox live service.

    If you've redeemed the code on the wrong account you will need to contact Customer Support to see if they can cancel it on the wrong account and issue you a code to redeem on the correct account.

    support.xbox.com/.../contact-us
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Redeemed on wrong account

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