Redeemed Halo Infinite NERF promo code on the wrong account

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Unfortunately, codes that have already been redeemed on one account cannot be transferred to another, this goes for all types of transactions made on Xbox Live.

Anyway, even knowing this I suggest you contact Halo support, maybe they can help you in some way. To contact them, please use the link below.

https://support.halowaypoint.com/hc/en-us/artic...

*Thank you in advance for contacting the community, I hope this can help you.

I redeemed a code for an armor coating in halo infinite yet never received the email, the only email I received was the account creation confirmation

When i tried to redeem it, it worked for about a minute then it says this promo code can't be used on this account. And to be honest, I didnt redeem it and i tried again and it says this promo code has already been redeemed. I Really Need Help With This!!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but once a code has been redeemed there is no option for us to undo the changes. You may need to re-purchase it.

What region is the 800 MSP code from? If it is from a different region than your account, it will not redeem (MSP codes are region locked).

Is that a RETAIL MSP card? Or is it a promo code? Promo MSP codes expire after a certain amount of time (and MSP itself has been discontinued for awhile).