Redeemed gems in vault, “something went wrong”

Hello SorryAmmomagnet,

Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

Gonna have to ditto the feeling. As soon as I saw the announcement I went to the vault to redeem. All that is left is freemium game currency and wallpapers, which I have no interest in either of those. I was trying to save up for another level’s reward
but not now.

I do not enjoy the thought of losing the value of my earned gems because I can’t redeem them for something that I would have used. 10k points is what my gems could have gotten me, but it’s looking like after the conversion I’m only going to get 500 unless
more options are put into the vault.

In my opinion, gems do have a real world monetary value because of the “rebates” one gets from buying games. A person could redeem 500 gems for 10k reward points which in turn could redeemed for $10.00 US. After the change the same 500 gems will only net
you $0.50 US. This is an unacceptable devaluation.

So please Microsoft, reinstate the gems for points options in the vault.

I am not able to redeem the 10k credits with my gems. It says something went wrong when I try. I have over 2,000 gems and I would like to spend them on something worth wild, not add-ons or other things. Not sure what is up with the claim process, but it
seems to not go through.

Hello KnicksKiller517,

Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
on that prize's redeem button.

Hello InsaneGhostFace,

The prizes in the Vault can only be redeemed with MyVIP Gems.