Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP

Discus and support Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP in XBoX Rewards & Social to solve the problem; I redeemed my gems and haven't received my rewards. The gems show as redeemed please help and send my 15k reward points Thank you... Discussion in 'XBoX Rewards & Social' started by ULTIMATE VENOM, May 6, 2018.

  1. Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP


    I redeemed my gems and haven't received my rewards. The gems show as redeemed please help and send my 15k reward points Thank you

    :)
     
    ULTIMATE VENOM, May 6, 2018
    #1
  2. Rewards gems not working

    the vault system still isn't working. Will not allow me to redeem gems for 10k points or 5k points. i have 865 gems which equal 15k points which equal $15. Please help before my gems are only worth less than $1!
     
    AmericanM0nster, May 6, 2018
    #2
  3. JayFig15
    JayFig15 Guest
    Missing Gift Cards

    I recently redeemed my Vip Gems in the vault for a couple gift cards and I still haven't received them. Contacted customer support and the couldn't help. It's been almost 3 weeks now.
     
    JayFig15, May 6, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP

    The credits should show as pending about 96 hours after you redeemed them.
     
    Smwutches, May 6, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  7. Smwutches Win User

    Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP

    The credits should show as pending about 96 hours after you redeemed them.
  8. SorryAmmomagnet Win User

    10000 Rewards Credits out of stock, HOW?

    Gonna have to ditto the feeling. As soon as I saw the announcement I went to the vault to redeem. All that is left is freemium game currency and wallpapers, which I have no interest in either of those. I was trying to save up for another level’s reward
    but not now.

    I do not enjoy the thought of losing the value of my earned gems because I can’t redeem them for something that I would have used. 10k points is what my gems could have gotten me, but it’s looking like after the conversion I’m only going to get 500 unless
    more options are put into the vault.

    In my opinion, gems do have a real world monetary value because of the “rebates” one gets from buying games. A person could redeem 500 gems for 10k reward points which in turn could redeemed for $10.00 US. After the change the same 500 gems will only net
    you $0.50 US. This is an unacceptable devaluation.

    So please Microsoft, reinstate the gems for points options in the vault.
  9. XBLRewards8 Win User

    1000 gems deducted for a 500 gem tier item.

    Hello Kerosiv,

    Since you redeemed two 500 Gem Reward Credit prizes in the vault, you were charged 1000 gems.
  10. XxMavr1kxX Win User

    VIP Vault

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
    I would just like to know if the vault will be updated again so people ca use their Gems as oppose to having them transfer.
Thema:

Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP

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