Redeemed game not visible on Xbox One Digital

Discus and support Redeemed game not visible on Xbox One Digital in XBoX Games and Apps to solve the problem; I redeemed a code for Rocket League (collectors addition), the extra's show up on my home xbox as installed, as well as online via my pc, but the... Discussion in 'XBoX Games and Apps' started by EmilyKerr10Kerr, Feb 10, 2020.

  1. Redeemed game not visible on Xbox One Digital


    I redeemed a code for Rocket League (collectors addition), the extra's show up on my home xbox as installed, as well as online via my pc, but the actual game is not listed. I've selected all storage (it is digital xbox one with only internal storage), as
    well as keep my games updated in settings, and also allow remote updates. If I look in my online profile on the pc, I can see in my installed history the code redeemed. I've contacted Microsoft twice now and they point me to the same article, basically ensure
    I'm selecting all storage, and allow all updates, which I have. They close the cases down almost immediately, even though I tell them the issue is not resolved, now they tell me to use this forum because someone will likely be able to fix the problem (that
    Microsoft support can't).

    Anyway,after some more testing, I used a second xbox and made that my home xbox as well.

    This is where I made some progress, the 2nd xbox is a One S version, with the dvd drive. I've found that it previously had the same game installed from media, and if I select from the pc to remote install the redeemed game it does install the add on's, but
    not the digital game (I must have the game installed from the disk firstly for the remote install to work).

    So the issue appears to be now, that when the disc game is installed on the xbox one s, it installs fine, when I then remote install the game to both xbox's that are my home xbox, I only get the add on's to the xbox that has had the game previously installed
    from disc. This would suggest that the remote install process is trying to work.

    So, my problem is that I cannot get the redeemed game to install on the xbox digital that the code was redeemed on.

    If I could get the digital game to install on the One S I should be able to use that via my profile, but I cannot get the digital version to install, only the disc version of the same game.

    :)
     
    EmilyKerr10Kerr, Feb 10, 2020
    #1
  2. EmilyKerr10Kerr Win User

    Redeemed game not visible on Xbox One Digital

    If I go to the store the only option I have is to buy it.
  3. Frankalore the Merci Win User

    Redeemed game not visible on Xbox One Digital

    What does it say when you view it on the Xbox Store on console
  4. Robby Sayles Win User

    Redeemed game not visible on Xbox One Digital

    You may need to log out the console and back in, maybe its a sync issue with your account.
  5. EmilyKerr10Kerr Win User

    Redeemed game not visible on Xbox One Digital

    I've tried that, there are two profiles on each console, tried switching between them.

    I have power cycled them a number of times.

    I have not reset the console as yet, the digital version was a xmas present (2019) and the code was redeemed on xmas day. The xbox one s is about a year older, but issue is same on both consoles.
  6. EmilyKerr10Kerr Win User

    Redeemed game not visible on Xbox One Digital

    I've checked the ready to install tab, not there either I'm afraid.

    The game was only previously installed on the 2nd xbox from disc, the problem I'm having is installing the same game digital version to the new digital xbox.

    There does appear to be a link between the originally installed disc game, as that console will accept remote installs (only the extra's, not the actual game) once the disc game has been reinstalled, if I remove the game (media version) I cannot remote install
    anything to it.
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Redeemed game not visible on Xbox One Digital

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