Redeemed FIFA Points code, Points not received.

RRuiz08 · May 9, 2020

Has this happened to anyone? I purchased FIFA points through CDKeys.com yesterday (I have purchased several digital items from here with no issues), once I got the code, I redeemed in on my Xbox app. There was no problem, I got the pop up saying “you’re
good to go” so I closed it and opened my FUT web app and did not see the FIFA Points, I turned my Xbox on and went into the game and nothing. Still have not gotten them as of right now. I am waiting in a response from CDKeys. Also, my Microsoft account shows
that the code was redeemed. Not sure what happened.

:)

RRuiz08

Thanks for the feedback. I just now got on FIFA and the points were there. Not sure why it took this long but its all good. 👍&#55356;�

XBF Brad A

Hi Rruiz08,

Thanks for reaching out to the forums. We understand you are having issue with Fifa points. Since the code shows redeemed on the order history. We recommend reaching out to EA also. As the points get added to the account from them.

Thanks,

Brad

Giancar10

Im just bow noticing i bought fifa 22 points instead of 23 🤦‍♂️. But i think i can transfer my fifa points so i should be good

JosefLBohorquez

Hi, this can be a bit dumb but are you playing FIFA 22, right?

If yes, can you try reinstalling the game to see if that helps?
And just to double check, the item appears as redeemed / completed in the order status here?
https://account.microsoft.com/billing/orders

Giancar10

This is what i purchased on September 30th around 5pm

Redeemed FIFA Points code, Points not received.