Redeemed Digit Code Dissapeared From Library After Restarting Windows System

Hi simondedic I'm Belle, I'd love to help!

Sorry to hear about that, however, you would need to ensure that the purchase is listed in your order history by signing in here: https://account.microsoft.com/billing/orders/ you may click the game icon or the title of the game from there and you will be directed to the Microsoft store website, you will have the option to install it and it will open your Xbox app.

Let me know.

Hey there,

Codes for Halo Wars: Definitive Edition are no longer sent out for purchases of Halo Wars 2: Ultimate Edition. Now, anyone that purchases Halo Wars 2: Ultimate Edition digitally will automatically receive the game digitally. Try checking your Windows Store
library (or your 'Ready to install' list on Xbox One) to see if the game shows up there! Be sure that you are signed into the account that originally redeemed the code, as well.

To find your library on the Windows Store, click your profile picture in the upper left corner of the screen within the Windows Store. Keep us posted!

Hello,

I believe with any Xbox purchased through the All Access system, the Game Pass Ultimate is already on your system it just needs to be redeemed, no codes involved. Please refer to Digital Direct | Xbox for directions on how to redeem your Game Pass Ultimate.

To quickly check, follow these steps on your Xbox:

• Go to Settings > Account
  
• Choose "Included with this Xbox"
  

From your Library:

• Press the Nexus button (Xbox Button)
  
• Choose My Games and Apps
  
• Go to "Full Library"
  
• Choose "Included with this Xbox"
  

For more support on Digital Direct please go to this page: Digital Direct: Find and redeem your offers.

Let me know if this helps.

Best Regards,

If you owned it digitally previously, it should be available to install from your game library.

Hi,

Many thanks. However, I can't see it anywhere in the Games sections/libraries. I did type the code in but it says it's already been redeemed.

Any other ideas?

Steve

Hello, regarding your question, when redeeming codes in the windows store they must appear in your game library as long as you log in with the account they were redeemed for.