redeemed codes on the wrong account

Discus and support redeemed codes on the wrong account in XBoX on Consoles to solve the problem; I bought Borderlands: the Pre-sequel today and accidentally entered the pre order bonus and season pass codes on the wrong account, can this be fixed?... Discussion in 'XBoX on Consoles' started by Kid Warlock, Oct 14, 2014.

  1. Kid Warlock
    Kid Warlock Guest

    redeemed codes on the wrong account


    I bought Borderlands: the Pre-sequel today and accidentally entered the pre order bonus and season pass codes on the wrong account, can this be fixed?

    :)
     
    Kid Warlock, Oct 14, 2014
    #1
  2. Shouxin26
    Shouxin26 Guest
    Xbox One code redeemed on wrong account

    I redeemed a game code that I received when I purchased Assassins Creed: Origins Deluxe edition on my wrong account and I'm wondering if there's a way I can redeem it again (with proof of purchase of game and code of course).
     
    Shouxin26, Oct 14, 2014
    #2
  3. AT Ron Mexico
    AT Ron Mexico Guest
    Redeemed code on wrong account

    Thank you. I did contact support first, and they could not do anything, but they recommended I make a post here to see if there was any way I could get help here.
     
    AT Ron Mexico, Oct 14, 2014
    #3
  4. Smwutches
    Smwutches Guest

    redeemed codes on the wrong account

    You would have to try contacting support to see if they can do anything 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Oct 14, 2014
    #4
  5. ChellMyBell1983 Win User

    I can't log into my xbox live service.

    If you've redeemed the code on the wrong account you will need to contact Customer Support to see if they can cancel it on the wrong account and issue you a code to redeem on the correct account.

    support.xbox.com/.../contact-us
  6. Smwutches Win User

    Included with Xbox rewards never showed up

    Codes are one time use only. So if you already redeemed it on an account, even if it's the wrong account, there's no way to redeem it on another account.
  7. maxen Win User

    Xbox Live Gold 12 months

    Is there any chance you accidentally redeemed the code on the wrong account? This would be the only reason why the code would redeem but you cannot find it on your account afterwards.
  8. Smwutches Win User

    Redeemed code on wrong account

    You would have to try contacting support to see if there is anything they can do. Otherwise, nothing can be transferred between accounts. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  9. XBF Crystal P Win User

    Redeemed Code to wrong account . . .

    Hey there Lynnko!

    Thank you for letting us know about the issue. Unfortunately here in forums, we do not have the appropriate tools
    to further assist. I would recommend to contact Customer
    Support    for further assistance. We'll be locking the thread. If you ever require any help with any other issues please feel free to come
    back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free
    to create a new thread asking for assistance.

    Thank you and have a great day.
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redeemed codes on the wrong account

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