Redeemed code isn't working.

Discus and support Redeemed code isn't working. in XBoX Games and Apps to solve the problem; My friend gifted me the WWZ aftermath upgrade and i redeemed the code and the upgrade is nowhere to be found is there anyway to fix this issue i... Discussion in 'XBoX Games and Apps' started by Hailbaer, Nov 12, 2021.

  1. Hailbaer
    Hailbaer Guest

    Redeemed code isn't working.


    My friend gifted me the WWZ aftermath upgrade and i redeemed the code and the upgrade is nowhere to be found is there anyway to fix this issue i checked the marketplace and it's giving me a prompt to buy instead of install when you normally own something.

    :)
     
    Hailbaer, Nov 12, 2021
    #1
  2. SammyVS Win User

    Redeemed code isn't working.

    Does the code appear in your purchase history and is the status ''redeemed''?

    https://account.microsoft.com/billing/orders/

    Click on the game icon in your purchase history, a new Microsoft tab will open, check if ''Playable on'' appears on consoles or PC. If PC appears, it means that your friend gave you the PC version and you can only use the content on the PC.

    There is no way to exchange or ask for a refund, as the code was used.
  3. Hailbaer Win User

    Redeemed code isn't working.

    Does the code appear in your purchase history and is the status ''redeemed''?
    https://account.microsoft.com/billing/orders/

    Click on the game icon in your purchase history, a new Microsoft tab will open, check if ''Playable on'' appears on consoles or PC. If PC appears, it means that your friend gave you the PC version and you can only use the content on the PC.

    There is no way to exchange or ask for a refund, as the code was used.
    Ahh yes thank you that was the issue he gifted me the PC version of the upgrade thank you for the help. I'm not sure how the gifting feature works when on separate platforms but i assume PC can only gift PC versions and vice versa for Xbox
  4. Hailbaer Win User

    Redeemed code isn't working.

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Clean your console's MAC and try to install the content through the Microsoft Store or your library.

    To clean the MAC follow this path
    Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.
    I tried this it doesn't work
  5. SammyVS Win User

    Redeemed code isn't working.

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Clean your console's MAC and try to install the content through the Microsoft Store or your library.

    To clean the MAC follow this path
    Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.
  6. Enabledlake76 Win User

    Can't redeem a code given by Xbox

    Yeah my code isn't working, it isn't working on my xbox either, any other ways to redeem it?
Thema:

Redeemed code isn't working.

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