Redeemed code, can't download game

i redeemed an xbox gift code on microsoft, i redeemed it sucessfully but it wouldn't download.

I have tried to fix the problem but made it worse as now i can't see it download and i can't find it on my PC anymore. I tried to redeem it again and it wont let me.

What is the game? Also was the code for the Xbox or PC version of the game. Asking because redeeming a code for the Xbox version of a game wont necessarily give you the PC version unless the game is a play anywhere title.

Hello

The console came with a downloadable code, these are tied to the account that redeemed it and not the console itself. You can't download the game again unless you are the owner of the account that downloaded it.

I got this game free, redeemed the code but yet it's not downloaded and I can't see it anywhere.

Has anyone else had this issue?

I bought the special edition console and xbox live won't let me redeem my game code to even start downloading it. It just says it can't find my code.

kevandtalitha,

the game should be in your Games & Apps section of the console, just scroll through. It may not be downloaded, you should still be able to start the download for the game for free though.

Please note that when you redeem a code on the xbox.com website it becomes a used code just as on the console, whatever you redeem is locked to the account once you redeem the code.

If you can't find the game anywhere on your console just reply and I'll figure out a different solution.

Hope this helped,