Redeemed a xbox game pass for PC 3months trial but it is not showing in my account

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. Before we try any of the different solutions, I suggest you see if a subscription shows up in your Microsoft account via the link below.

https://account.microsoft.com/services

- If it appears as active, check that the Xbox app account is the same one that is logged in on the PC browser, the code may have been redeemed under a different account.

- Also make sure that your PC Microsoft store account is the same as the Xbox application, the account logged into the store must be the one who redeemed the code or paid for the subscription.

* Thank you in advance for contacting, I hope this can help you.

HI GaLeSG,

Thanks for reaching out to the forums. Were sorry to hear about your issue. Since you have verified that you do indeed have a Game Pass for PC subscription I would recommend you taking the following steps to reset you Xbox app to see if this fixes your issue and allows you to download games.

1. Open the Start Menu and search for System > Go to Apps & Features.

2. Locate the Xbox App and click it.

3. Click the Advanced Options.

4. Click Reset button to reset the app settings.

5. Restart and check if the issue persist.

Funnily enough, I went to show someone that the website was showing I was ineligible for the promotion (which I qualify for), but when I was showing them, it actually worked and gave me my key/code to redeem my 3 free months of PC Game Pass.

Here's the link to check your eligibility: https://www.xbox.com/en-US/xbox-game-pass/pc-game-pass/trial-offer

I assume it was an error on their end, but keep trying!

Signing in on a browser tab and viewing the order history shows previous game purchases made on an xbox console (same gamertag as the one signed in on my PC), but the game pass for PC trial I am trying to redeem is not shown there, or under the "Services & subscriptions" page.

Also, using the link to sign in on view my Xbox Profile shows the same Gamertag as the xbox app.

I can also see this offer in the Microsoft Store app in the Library under the "Included with device" section. Trying to Redeem here does the same thing as doing it in the Xbox app, where I select the payment method, it shows successful, but the offer is still there and I still don't see it on my account.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

In my experience, that error shows up when you're trying to redeem a trial Game Pass code on an account that has had the Game Pass subscription in the past. You wont be able able to redeem that code on your account sadly.