Redeemed a Vault Reward. It took my Gems and never game me what I asked for,

The GenkiGod · May 2, 2018

I wanted to redeem a 3 Month Xbox Live Gold card, because they were available at the time and I have the Gems to buy it. My Gold was running out, so I figured to bolster my membership buy purchasing more. I never received a confirmation message, which I thought
was suspicious, but since at the time, my Gold had been renewed, I thought it had gone through anyway. Fast forward to today, a month later at 5/2/2018, where Xbox is asking me to renew my account PHYSICALLY by the 7th.

I go to the Contact Us section of the website on Xbox to speak about it, and come to find out, that I was never processed, but apparently that didn't stop them from taking my Gems out of my VIP account. What I would ideally want, is my 3 Month Xbox Live Gold
code, but realistically speaking I doubt I will receive it any time soon. Is it my fault for not addressing it immediately? Not when one shall refer earlier into this post where I mention that at the time, I thought it went through once my account was evidently
renewed. As today, I went back, and redeemed a $1.25 Direct Deposit through Microsoft Rewards as a secondary, so there is no excuse for my Gems to be taken without some kind of trade being given in return.

TLDR: I want the 3 Month Xbox Live Gold code I traded my Gems in for, that I never received. Though I will not hold my breath in waiting.

:)

D3LTA-6C429AD6-B95D-4121-9D66-3D64CED994CB · May 2, 2018

Xbox Rewards MyVIP Vault Redemptions not Received

Hello, I've recently redeemed several items from the Xbox Rewards MyVIP Vault and have not received any of these items. I've redeemed 2x of the 5,000 Rewards Credits for 250 gems each and 2x of the 10,000 Rewards Credits for 500 gems each. My email address
for Microsoft Rewards and Xbox Rewards and my Gamertag are all the same. I reached out to the Microsoft Rewards team. They were unable to help and asked that I talk with Xbox support instead.

xDUCEZx6 · May 2, 2018

MyVIP Vault

I redeemed 750 gems to get a 10 and 5 dollar card and Xbox never sent me the codes, but took my gems.

Smwutches · May 2, 2018

You'll need to post in the support section of this forum in order for support to check into it for you.

Smwutches

You'll need to post in the support section of this forum in order for support to check into it for you.

SorryAmmomagnet

Gonna have to ditto the feeling. As soon as I saw the announcement I went to the vault to redeem. All that is left is freemium game currency and wallpapers, which I have no interest in either of those. I was trying to save up for another level’s reward
but not now.

I do not enjoy the thought of losing the value of my earned gems because I can’t redeem them for something that I would have used. 10k points is what my gems could have gotten me, but it’s looking like after the conversion I’m only going to get 500 unless
more options are put into the vault.

In my opinion, gems do have a real world monetary value because of the “rebates” one gets from buying games. A person could redeem 500 gems for 10k reward points which in turn could redeemed for $10.00 US. After the change the same 500 gems will only net
you $0.50 US. This is an unacceptable devaluation.

So please Microsoft, reinstate the gems for points options in the vault.

XBLRewards8

Hello SargentDynamit8,

Unfortunately, since the program has ended in your region, you can no longer spend Gems or use the MyVIP Vault. As stated in the transition FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused
MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership
is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

XxMavr1kxX

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

I would just like to know if the vault will be updated again so people ca use their Gems as oppose to having them transfer.

Smwutches

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Redeemed a Vault Reward. It took my Gems and never game me what I asked for,