redeemed a game but it isn't showing that I own it!

Discus and support redeemed a game but it isn't showing that I own it! in XBoX Games and Apps to solve the problem; I just bought fallout 3 and redeemed it on the Xbox website, which went fine. I went to see if it was downloading but it hasn't even tried and says I... Discussion in 'XBoX Games and Apps' started by JayRamirez, Nov 11, 2015.

  1. JayRamirez
    JayRamirez Guest

    redeemed a game but it isn't showing that I own it!


    I just bought fallout 3 and redeemed it on the Xbox website, which went fine. I went to see if it was downloading but it hasn't even tried and says I don't even own the game.

    :)
     
    JayRamirez, Nov 11, 2015
    #1
  2. Mister Getafix
    Mister Getafix Guest
    i redeemed sea of thieves and it said it was confirmed and it isn't showing

    Hi there!

    When you say you redeemed it what exactly do you mean?

    Did you acquire the game through Game Pass or did you receive a code for something in-game?

    Keep in mind that at this time the Sea of Thieves devs have promotional content turned off and it may not appear in-game until the issue with that content is fixed.



    For more info and updates check out the

    Sea of thieves status update page!
     
    Mister Getafix, Nov 11, 2015
    #2
  3. BrighterPuppy16
    BrighterPuppy16 Guest
    i redeemed sea of thieves and it said it was confirmed and it isn't showing

    and it is not windows only
     
    BrighterPuppy16, Nov 11, 2015
    #3
  4. onyxishere
    onyxishere Guest

    redeemed a game but it isn't showing that I own it!

    Sorry to hear it. Can you head to Settings>Accounts>Download History and see if the game is listed as downloadable there? If it is not then perhaps it was purchased on a different gamertag.
     
    onyxishere, Nov 11, 2015
    #4
  5. JayRamirez
    JayRamirez Guest
    I made sure I was signed into the only Xbox account I own. And I know it's not there because I checked it through my Xbox and my phone. :c
     
    JayRamirez, Nov 12, 2015
    #5
  6. onyxishere
    onyxishere Guest
    Ok, thanks. Log in to commerce.microsoft.com to ensure that the payment for the game came out. If it did then give phone support a call to sort this out as only they can assist with billing issues. If you live in North America dial 1-800-469-9269
     
    onyxishere, Nov 1, 2018
    #6
  7. choppyseize Win User

    My ownership of NHL19

    Hello

    Anything you own will appear as owned or show in your purchase history. If you can't access it that means you either redeemed it on another account or didn't redeem the gold version at all. Unfortunately there isn't anything you can do now but purchase the
    game again.
  8. Roxxxanna1 Win User

    Need help - Purchased a game in 2019 and it says product key was already used but it's not showing on my account.

    Yes, however the game isn't showing up in my account except for under the purchase history. I have checked both accounts I have and it is on neither of them. It shows under my purchase history, but not under my owned / redeemed games. This is very very
    frustrating.
  9. Puppy Fujo Win User

    Redeemed game isn't showing up

    Look for the game in the store on your console. There you will find the install button. Let us know if you ckntcont to have difficulty.
  10. XBF Paul M Win User

    Redeemed game isn't showing up

    Hiya!

    As Puppy Fujo mentioned can you please try and locate the game on the store on the Xbox One? If it is not there I recommend

    contacting customer support     for further assistance.

    Happy Gaming!

    Paul Xbox Forums Team!
  11. Predator2O51 Win User

    Redeemed game isn't showing up

    Yes i just got the redemption code from new Fallout 4
Thema:

redeemed a game but it isn't showing that I own it!

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