Redeemed a code, installation failed, content was not attributed to my account, can no longer ...

Tribalkwik · Oct 1, 2015

installation was half way through, so the code worked the first time, however, now it no longer works.

is this the best support we have? a community forum and twitter?

:)

Azzin · Oct 1, 2015

Microsoft Points for RB DLC

Microsoft Points pre-paid codes

You can add Microsoft Points pre-paid codes by using the Xbox 360 console or by using Xbox.com.

Xbox 360 console

To enter a pre-paid Microsoft Points code by using the Xbox 360 Guide main menu, follow these steps:
Press the Xbox 360 Guide button, and then go to the Marketplace area.
Select Redeem Code.
Enter the 25-character pre-paid code.
To enter a Microsoft Points code by using the Add Points Wizard, follow these steps:
To access the Add Points Wizard, press the X button while you view any content description screen within the Game Marketplace or Video Marketplace areas or while you view the Memberships section in the Account Management area.
Select Redeem Prepaid Card.
Enter the 25-character pre-paid code.
Xbox.com

Visit Sign In (Sign In) or follow these steps:
From Xbox.com, use your Windows Live ID to sign in to your Xbox LIVE account.
Select My Account from the My Xbox drop-down menu.
Click Redeem Code to enter the pre-paid code and add Microsoft Points to your account.
Follow the instructions that appear on the screen to enter and to confirm the redemption of the pre-paid code.Click to expand...
Click to expand...

How to enter pre-paid codes for content, subscriptions, or Microsoft Points

Shouxin26 · Oct 1, 2015

Xbox One code redeemed on wrong account

I redeemed a game code that I received when I purchased Assassins Creed: Origins Deluxe edition on my wrong account and I'm wondering if there's a way I can redeem it again (with proof of purchase of game and code of course).

Tribalkwik · Oct 1, 2015

for anyone else who is knew to xbox and messes up like me, go to your game in games & apps, configuration and check for the pass there, should be able to install it from there. derp derp.

onyxishere · Nov 1, 2018

Glad to see you were able to resolve the issue. Remember that the Ready to Install list will always be there for you when you need it.

onyxishere

Glad to see you were able to resolve the issue. Remember that the Ready to Install list will always be there for you when you need it.

Tribalkwik

for anyone else who is knew to xbox and messes up like me, go to your game in games & apps, configuration and check for the pass there, should be able to install it from there. derp derp.

Smwutches

Digital content is tied to your account, so once you've redeemed a code you no longer need the code to redownload the content. Everything will be listed as ready to install in your games and apps.

rOcKe7mAn76

Hi all, I am getting the same code (0x87dd0019) in relation to Forza 5 Day One downloadable content (using the code supplied in the box). It says installation stopped, and then gives me this error code.

Any ideas? Have tried to redeem the code again, but it says it has already been redeemed. Anyway to remove the failed download and start it again?

DominumStige

Hi!

Yes, having redeemed the code you can install it at any time, now the additional content is yours. You can install the DLCs after installing the game.

Redeemed a code, installation failed, content was not attributed to my account, can no longer ...