redeemed a code for minecraft, but content isnt available

Discus and support redeemed a code for minecraft, but content isnt available in XBoX Games and Apps to solve the problem; i received a gift card code for minecraft java & bedrock edition for pc. when i tried to redeem the code, i was taken to this page:... Discussion in 'XBoX Games and Apps' started by awleq, Dec 25, 2023.

  1. awleq
    awleq Guest

    redeemed a code for minecraft, but content isnt available


    i received a gift card code for minecraft java & bedrock edition for pc. when i tried to redeem the code, i was taken to this page: https://www.xbox.com/en-US/games/store/minecraft-java-bedrock-edition-for-pc/9NXP44L49SHJ/0010 ) . from here, i tried clicking redeem code and when i tried redeeming it, it said it was already redeemed even though i havent installed the game. i checked my order history and it says "completed" (dont know what that means but theres no option for me to install it from there, it just takes me back to the aforementioned link). please dont ask me to look at a support article.. i tried and they arent helping

    :)
     
    awleq, Dec 25, 2023
    #1
  2. Hoskayra Win User

    redeemed a code for minecraft, but content isnt available

    Hello Awleq, my name is Oskayra, and I will be happy to help you.

    Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

    Note: This is a public forum therefore, I suggest you not share your personal information.

    I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search in Xbox support and I found a publication where it recommends the following and I thought it was good information, which you should take into account:

    If you receive a message that the code has already been redeemed, make sure you haven't redeemed it yourself with another Microsoft account.

    If there are other people in your home who have access to your codes, make sure they have not redeemed them.

    Note: Once a code has been redeemed on a Microsoft account, the content cannot be transferred to the correct account.

    You can try trying to redeem the code here: https://redeem.microsoft.com/enter?ref=xboxcom&wa=wsignin1.0

    If you do everything mentioned above and it doesn't work then, I suggest you request a REFUND, there is a form, which is as follows:

    https://support.xbox.com/forms/request-a-refund

    There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

    You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

    Subscriptions can be refunded within 30 days of purchase.

    Information Source (Credits): https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

    Sincerely,
    Oskayra.
  3. jamakinmecrzy95 Win User

    Can't connect to live

    Alright, so now i cant connect but its saying that some xbox live content isnt available and itll appear when it is available Status Code: 80072741
  4. Lov10sBeauty Win User

    Can’t Redeem Code

    the code maybe is expired

    Is it available in your region?

    I was able to redeem a code of a dlc from Kinect sports and is a content some old.
  5. Mooseyfate Win User

    Unable to download Free Fall map

    Still having trouble. Have redeemed a code, but account management -> download history indicates that the code was for something called "Content Not Available." Halp?
  6. MattyMidway Win User

    i tried to redeem my code but as i select enter code ,didnt give me option to put in my 25 character

Thema:

redeemed a code for minecraft, but content isnt available

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