Redeemed a code for a game, but the game doesn't show on my owned game

DiagonalLily467 · Jan 8, 2019

Hi guys!

Received Wwe 2k19 digital deluxe edition as a digital download. Successfully managed to redeem the code, but all it did was download and install all the add-ons. Th actual game did not show up anywhere not in my owned game, not even on store... But on my purchase
history it show the wwe 2k19 digital deluxe edition as bought.

:)

DiagonalLily467

I redeemed the code on xbox so and have free space worth of 78 gigs

It shows the game as bought on purcharce history, but when i go to xbox store it doesn't show as bought

Its
in finnish so sorry if that causes any problem and thanks for all of your replies

DiagonalLily467

No option to install. It only show option to buy the deluxe again.

It doesnt show that the actual game belongs to the bundle which i find odd.

Frathos

Are you using the same Microsoft account on both the web site and your console? I'm asking to rule out an issue that might occur if you are using Home sharing with someone else.

You should now also be able to directly check the last 3 months purchases on your console using the Xbox Assist feature via the Guide:

press Xbox button on controller
Press RB to System
Select Xbox Assist
select My Xbox Assist
Select Check out your purchases
The default is 1 month but you can change it to 3 months if you need to see that far back
You still have to use the web site to see anything older than 3 months

If the game didn't install to your console then it may be due to insufficient free HDD space. How much free space is remaining on your console HDD? You will likely need at least 46 GB free space. If you have more than that amount free then double check the
Ready to install section in My games and apps - Games section (upper right part of screen) and make sure the filter is set to All games. Do you see the missing game now? If so then select it to install it.

Good luck!

Frathos

It looks like you are viewing the items on your cellphone, can you try checking the items directly on your Xbox One console? It should show up there as I found it on my console Store.

MarsNeedsTacos

If you navigate to the deluxe edition in the store (on your Xbox) and look does it give you the option to 'open' or 'install'? Could be the install get interrupted and it's a little confused. This happened with my TR DLC and I just hit install and it started
again.

If that's not it then try and hold the power button in on your Xbox for 10 seconds to perform a hard reset, that should clear local download caches.

Redeemed a code for a game, but the game doesn't show on my owned game