Redeemed 1250 vault gems - No email codes received.

Discus and support Redeemed 1250 vault gems - No email codes received. in XBoX Rewards & Social to solve the problem; Hi, On 7th April 2018 I redeemed 1250 gems in the vault for a 3-Month Xbox Live Gold Subscription and World of Tanks 7 days Premium Time. I have not... Discussion in 'XBoX Rewards & Social' started by Campo, Apr 14, 2018.

  1. Campo
    Campo Guest

    Redeemed 1250 vault gems - No email codes received.


    Hi,

    On 7th April 2018 I redeemed 1250 gems in the vault for a 3-Month Xbox Live Gold Subscription and World of Tanks 7 days Premium Time. I have not yet received the emails with the codes for the items I redeemed.

    The email address is correct for my account and nothing has been sent to my spam folder.

    Any help you could offer to help resolve this issue would be much appreciated.

    Kind regards,

    .

    :)
     
    Campo, Apr 14, 2018
    #1
  2. TheRSC
    TheRSC Guest
    "This token has expired and cannot be redeemed."

    Hello,

    I recently received an email saying the existing reward system was changing, so I wanted to make sure I redeemed my Gems. I chose to redeem said Gems for 3 months of Gamepass (1000 Gems) and received a code a day or so later.

    Upon trying to redeem that code, I received the following message ""This token has expired and cannot be redeemed."

    Can you please assist me in this matter?

    Kind regards,

    Andrew
     
    TheRSC, Apr 14, 2018
    #2
  3. Jim----H
    Jim----H Guest
    my vip gem rewards codes still not recived

    Update

    I have received reward codes in the past to my alternate email address so the email isn't the problem

    if the items are unavailable then please give me my 1200 MyVip Gems back so i can use them on something else
     
    Jim----H, Apr 14, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Redeemed 1250 vault gems - No email codes received.

    Hello Campo,

    Apologies for the inconvenience. We have escalated this issue to our win fulfillment team to investigate. We will update this thread once they inform us if there are any issues with your account.
     
    XBLRewards8, Apr 17, 2018
    #4
  5. Campo
    Campo Guest
    Thanks for the reply. I look forward to receiving an update in due course.
     
    Campo, Apr 17, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Campo,

    Our win fulfillment team has sent your prize emails to your vault registered email. You may also wish to keep an eye on your junk mail folder, as we have had reports of some emails automatically filtering prizes there.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Campo Win User

    Redeemed 1250 vault gems - No email codes received.

    Thanks for the reply. I look forward to receiving an update in due course.
  8. XBLRewards8 Win User

    Redeemed 1250 vault gems - No email codes received.

    Hello Campo,

    Our win fulfillment team has sent your prize emails to your vault registered email. You may also wish to keep an eye on your junk mail folder, as we have had reports of some emails automatically filtering prizes there.
  9. XBLRewards8 Win User

    Redeemed 1250 vault gems - No email codes received.

    Hello Campo,

    Apologies for the inconvenience. We have escalated this issue to our win fulfillment team to investigate. We will update this thread once they inform us if there are any issues with your account.
  10. XBLRewards8 Win User

    Rewards redemption error

    Hello KnicksKiller517,

    Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
    on that prize's redeem button.
  11. XBLRewards8 Win User

    have not received email with codes i bought with gems but it says redeemed on my xbox rewards page

    Hello GINNYtheHUSTLER,

    The "redeemed" on the Gems statement is just a record of you spending Gems to claim that item from the Vault. It does not track when you actually redeem the code from the redeem.microsoft.com site.
Thema:

Redeemed 1250 vault gems - No email codes received.

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