redeem your code? error!

Hi Daniill,

Thanks for your post. When attempting to redeem the code, are any error messages or error codes produced? To redeem a code, be sure to visit our
Redemption Page, or attempt to redeem the code on the Xbox following the steps here:

Redeem a Code on Xbox One.

Please let us know.

When you try to redeem a code but it fails, it should show an error code.
Try redeeming the code again and take a picture of the error code, then write it here in the comments.

At the outset try to do a Hard Restart on your console.

Hi there,

Thanks for reaching out to us today. Sorry to hear about the trouble trying to redeem your Xbox live code. I would like to clarify a few things, are you trying to redeem the code through the Xbox, Xbox App or online? As suggested above by Sir Cool One
Try re-entering the code on your gift card. If you have correctly entered the code, try redeeming the code online at
Redeem Code.

If you receive an error message with an error code when redeeming a prepaid code, go to
Error & status code search to find a solution for your specific error code.

Here's a helpful article on how to
'Troubleshoot redeem gift card and code issues'.

Hope this helps.

Hey there -

Are you trying to redeem your code via your Xbox console? If so, can you try redeeming it via the website and see if that works? Also take a look at the support page regarding

errors redeeming codes as well.

Keep us posted!

Error SVC60017 occurs when you try to redeem a prepaid code on Xbox One

You see the following error code when you try to redeem a prepaid code on Xbox One:

SVC60017

Solution

This error indicates that there was a problem with the configuration of the prepaid code. Try redeeming your code again in a few hours.

If you keep experiencing the problem, contact Xbox Support.

Link here:
support.xbox.com/.../error-code-lookup