Redeem to wrong email

Hi,

Sorry about that issue, but as we cant check your account details ( ambassador are just players as you trying to help as much as they can ...), i suggest your to call Xbox live helpdesk to check more deeply your account in details ( https://support.xbox.com/contact-us
).

Regards

Hi Journ3yman,

Thanks for updating us with your reply. Glad to hear that you were able to retain your Microsoft account after that hacking attempt. If the hacker's email is still listed as being the primary alias, you'll of course wish to change that up and/or remove it
entirely from your account. Here are a couple of support articles that can assist you in changing the alias (primary email) and/or completely getting rid of that email:

How to change the email address associated with your Microsoft account

Update all of your Microsoft account security information

You'll want to do this all in one go as any of these major changes you make will then take 30 days to "solidify" in order to protect your profile, which means that during that period of time you won't be able to make any further changes.

If you'd like assistance with any of the steps, then as our Ambassador has suggested, you may
contact Xbox Support by requesting a call back or chat and they would be glad to help you navigate the steps to success.

Please let us know if you have further questions, or the results!

I hope that this helps you out a bit more.

Hey guys, hope someone can help as microsoft support is useless and the link goes nowhere.

Some time ago my account was hacked and everything was lost to another email address however I spotted it in time and they weren't able to delete everything.I contacted microsoft (i cant remember where I got that access from) and a very helpful gentleman
walked me through everything, changing email address, password etc meant for a safe and secure blocking of the
[Mod Removed - see guidelines] and I got everything back..... or so I thought.

My live access has now expired and when i go to redeem.microsoft.com and sign in the hackers email is still there...so after sign in it looks like this

Redeem your code or gift card

(United Kingdom)

Now,can I change that email address somewhere in my account details or if I do redeem the code will it go to my account and everything will be hunky dorey or will I pay for them to have a years Live access?

Cheers

Me again, it didnt' come out the way I typed it.

It should look like THIS

Redeem your code or gift card

It'll be added to enter Dirty hackers email address here.ru (United Kingdom)

Hopefully that'll look right with all the details this time

Thanks again

Hey buddy,

Man thanks for such a quick response. Yes I kind of feared someone may say that, clutching at straws I hoped perhaps someone else has experienced the same problem. Of course the call back facility is currently closed here lol.

Thanks also for the link,I'll look into it.

Again cheers for the reply

You account is showing up as Silver on the website also, I would suggest try to redeem the code again and see if it goes through. If it did you through you should have gotten a email in your billing contact email that it was redeemed. If you didn't get the
email, the code didn't go through or you redeemed it on the wrong account.