redeem problem

Discus and support redeem problem in XBoX Games and Apps to solve the problem; I have code ea access 12 months . but I cant redeem it with my account problem this in my screen: SORRY AN UNEXPECTED ERROR HAS OCCURRED . THE... Discussion in 'XBoX Games and Apps' started by GOALPRO83, Mar 6, 2017.

  1. GOALPRO83
    GOALPRO83 Guest

    redeem problem


    I have code ea access 12 months . but I cant redeem it with my account

    problem this in my screen:

    SORRY AN UNEXPECTED ERROR HAS OCCURRED . THE ERROR HAS BEEN RECORDED AND WE WILL INVESTIGATE PLEASE TRY TO REDEEM YOUR CODE LATER

    please help me

    :)
     
    GOALPRO83, Mar 6, 2017
    #1
  2. siixpool
    siixpool Guest
    Anyone having problems connecting to COD:AW multiplayer?

    There's problems with the Xbox Store not redeeming codes right now. I called the hotline and it was the first thing the automaton said.
     
    siixpool, Mar 6, 2017
    #2
  3. Killn The Drama
    Killn The Drama Guest
    REDEEM PROBLEM

    The issue you may be having is you may have had a credit card or debt card on your account and it may need to be removed as also the auto renew will need to be shut off and then you should be able to redeem your code if that does not work and then its says
    invalid code. I recommend you return the card to the retailer you purchased it at.

    Also you will need to call support to get the auto renew off and payment type removed

    Do the request a call support can be found
    HERE     its the one all the way to the right they can help you with your account
     
    Killn The Drama, Mar 6, 2017
    #3
  4. mike90ramirez
    mike90ramirez Guest

    redeem problem

    mike90ramirez, Mar 7, 2017
    #4
  5. Wisha4Egypt Win User

    Redeeming problems

    i have the same problem, please help.
  6. Asmabet Win User

    Problem redeeming.

    Thanks I went to the side and it's seems that it only was for a REQ Pack not for the whole game! Thanks boss!
  7. StandbyBook7374 Win User

    Redeeming problem

    I know the problem now. My account just says it's free but actually I'm Gold but there are some features of Gold I can't use. I can still play multiplayer in games and watch Youtube or whatever but the 'Games with Gold' Feature is unavailable with Gold Trial.
  8. Mister Maka Win User

    redeem problem

    Hey there GOALPRO83!

    Sorry you're having trouble redeeming a code. Can you try redeeming it here on Xbox.com rather than through your Xbox One to see if there's any change?
  9. HyruleBalverine Win User

    problem redeem

    Have you entered the 25-character code that came with the console? That will get you a download of the game.
Thema:

redeem problem

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