Redeem money from child account

Hello Jennifer,

Sorry for the issue with adding money to the account. You can try and purchase a gift card and then have your child redeem it on their account. Also when trying to make a purchase for currency try it from your child account. Usually what will happen is the
parent account will get a text/email to approve the transaction. Here is a link that might help.

https://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Thanks,

Brad

you can indeed transfer money from a parental account to a child account, can be done accidentally too, not sure if there is a way to transfer back as child account cannot transfer money.

Thank you for replying. It is a family account, so parent's should be able to redeem things and give to their kids. Upon the initial redeem, epic games told me to go to microsoft.com/redeem so how was I supposed to get them on to my childs account
from there if the child is in a family account?

Hello Malissa,

Sorry for the issue with adding money to the account. Have you tried just purchasing the currency on the child account? Usually when this happens the parent account will get a text/email to approve it. You may want to try a Xbox gift card also, you can purchase
them anywhere gift cards are sold. These are certain amount of money, and then the child can redeem the code on their account.

This link will help with the approval of child making a purchase.

https://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Thanks,

Brad

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

No, the Minecraft Store redirects the user to the Microsoft Store.

The parent gets the email request for permission from the Microsoft Store not the Minecraft Store.

Following the above steps I get this also error PUR-PrerequisiteProfileMissing regardless of whether I try and add money via a desktop browser or mobile phone browser.

This is for Minecraft on the PC & there is no avoiding the Microsoft Store which cannot cope with online payments.