Redeem code is accepted - but no game appears in the queue

Ok. I´ve already chatted with support and was confirmed this issue would be directed forward, but I have received no contact so far (for you microsoft guys:

Reference Number is: [Mod Removed]. So maybe somebody here can tell me what may go on:
I have bought a) xbox one sunset overdrive bundle (console + game), b) Mortal Kombat X bundle (controller + game).
I have set up the console, everything worked fine.
I have redeemed both codes, both have been accepted (support also confirmed this)
NOTHING appeared within the games queue, ready-to-install, or even in my list of purchases
I did a new setup of my account under guidance of support, didn´t help
Both codes are claimed to be used, now
What can it be?
Potential issues for me have been:
a) this is my second console, as I had to return the first one after setting it up and noticing that the bundle game was not included. I did not (stupid me) do a hard reset before returning it. I can´t remember if I set this first one as "my home console"
- does the store try to install the games to THAT console?
b) As the Mortal Kombat bundle came from the UK, the console bundle from Germany (horray for globalization...), I had to change the region setting between the purchases - could I have changed the settings too early? (But shouldn´t at least be one game
appear?)
Support told me that both factors should not be a problem. Do you agree?

:)

 

How do you access your free copy of Madden in the bundle?

Last time I redeemed a code on Xbox One, it automatically went to my queue, which is in My Games & Apps.

When it's done downloading, it should be in "Games".

 

Xbox One Madden 15 Bundle

I've run into this same problem. It accepted the code but there is no download in my queue. I've typed in the code into my account on both my laptop as well my console. I've also restarted the console and there is still no download. Please help.

 

Sorry to hear it. I can't speak for the Mortal Kombat code but I do know that the Sunset Overdrive card has two codes on it, not one. One code for DLC and the other for the full game.

This may be true for the Mortal Kombat bundle as well.

Be sure to scratch the entire card area to get both codes to enter because you may have only downloaded the DLC for the game and not the game itself.

 

Jeeez!!!

onyx62is: Thanks a lot. It was that easy. Out of 100% scratching area, I found the 10% DLC - and nothing else (only seeing a code, not caring for its headline...)

As for Mortal Kombat X. Solved this issue, too - I had to adjust the country settings of the console away from Germany, as German regulator does not want the game to be played in Germany (I guess, that´s why I had to buy an UK version, too).