Redeem a code won’t load

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Just uninstalled and reinstalled it 2 times and still won’t load. Comes up with the same error code

Yes it’s a different code, but for the same product e.g shark card for gta5.

Both codes come with what’s called the premium pack, and now I’ve already redeemed one it won’t let me redeem the other, but all I want is the money not the other bits

None of my games are loading and it says the same code and I’ve done everything to restart my Xbox and it won’t work and my friends don’t have this problem

Hey everyone! It seems that this issue has been resolved. We are really appreciative of your patience while we got it all sorted! If you are still experiencing this, please post back so we can investigate further.